Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Bilingual Account Executive role.

Rezi rewrites your resume against SOCAN - The Society of Composers, Authors and Music Publishers of Canada's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Bilingual Account Executive posting at SOCAN - The Society of Composers, Authors and Music Publishers of Canada — free, in seconds.

About the Role

The purpose of this position is to provide superior customer service to high-profile, top-earning songwriters, composers, and music publishers by proactively managing the administration of their catalogues and ensuring the accuracy and timely payment of their performance and reproduction rights royalties. This role requires close collaboration with the Creative team and Operations Queries Team to maintain a high level of service and member retention.

Responsibilities

Build rapport, trust, and confidence with assigned accounts including Songwriters, AV Composers, and Publisher members to ensure satisfaction with SOCAN.
Offer expert service to ensure members’ works and cues are registered, forms are completed/submitted, and agreements are entered in SOCAN systems.
Perform proactive tasks and initiatives for proper management of assigned member accounts, including royalties and catalogue maintenance, unidentified performances, claims initiation, documentation requests, earnings analysis, and trend review.
Utilize CRM/Case Management system for documenting and tracking member queries and adhering to departmental service level agreements (SLAs).
Coordinate with various SOCAN departments for domestic and international queries and adjustments.
Receive and process advance requests from members.
Provide information and guidance to high-profile members and their representatives regarding SOCAN processes.
Provide telephone and email support for all members regarding areas of expertise (cue sheets, concerts, publishing, etc.).
Resolve member questions or queries using SOCAN’s CRM, Member Portal, and database.
Review various reports using knowledge of SOCAN repertoire.
Participate and represent SOCAN at industry events as required.
Perform other duties as required.

Requirements

Degree or Diploma in Business, or a related field, or relevant experience.
Minimum 5 years of customer service/customer care experience.
Minimum of 2 years of experience working in the entertainment/music industry.
Experience in Copyright, Publishing, or Royalty Administration is an asset.
Excellent communication skills in English and French.
Excellent interpersonal skills with an emphasis on customer service.
Superior telephone manners, including good telephone etiquette, voice quality, diction, and articulation.
Superior listening skills.
Knowledge of the music industry.
Knowledge of the local music scene and ecosystem.
Knowledge and expertise in handling publishing agreements and administration is an asset.
Knowledge of SOCAN.
Proficient in MS Office (Word, Excel) applications.

Skills

Bilingual (English and French)
Customer Service
Communication Skills
Interpersonal Skills
Telephone Etiquette
Listening Skills
Music Industry Knowledge
Copyright Administration
Publishing Administration
Royalty Administration
MS Office Proficiency

Location

Toronto, ON
Montréal, QC

Work Type

Full-Time
Contract (12 month term)
Hybrid

Experience Level

Minimum 5 years’ customer service/customer care experience
Minimum of 2 years’ experience working in the entertainment/music industry

Education Level

Degree or Diploma in Business, or a related field or relevant experience

Salary/Compensations

$71,920 - $91,000

Benefits

35-hour workweek schedule
Possible flexible work options (e.g., 4-day work week, position based)
Inclusive and collaborative working environment

About the Company

SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work.
SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers.
Through licensing, global royalty collection and advocacy, SOCAN helps creators to keep making the music that entertains, moves, and inspires us.

Equal Opportunity

SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and is committed to anti-racism.
Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability.
SOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities.
SOCAN is an Equal Opportunity Employer.
Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.
We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.