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About the Role
RB Holdings is seeking a Receptionist to join the team at Loulou's Nightclub, located at 5 Hertford Street. The role involves ensuring members and guests receive a warm, personalized, and professional welcome, managing reservations and inquiries with attention to detail, and collaborating with colleagues to ensure excellent service.
Responsibilities
- Ensure all members and guests are welcomed professionally, creating a warm and personalised first impression at all times.
- Maintain excellent attention to detail when managing reservations, enquiries, and member requests to ensure a seamless guest experience.
- Demonstrate strong communication and teamwork by working closely with restaurant colleagues to support efficient service delivery and member satisfaction.
Requirements
- Previous experience in a similar role within a luxury hospitality or fine dining environment.
- Strong leadership and team development skills.
- Excellent understanding of luxury food, beverage and service standards.
- Exceptional communication and member-facing service skills.
Skills
- Communication skills
- Teamwork
- Leadership
- Team development
- Member-facing service
Location
- London
Work Type
- Part-time
- Evening shifts
Experience Level
- Previous experience in a similar role
Benefits
- 33 days' holiday, including bank holidays (on a pro rata basis)
- Private medical and dental insurance with BUPA
- Discounted gym membership and wellbeing benefits
- Employee Assistance Programme and retail discounts
- Cycle to Work scheme and eyecare vouchers
- £1,000 Recommend a Friend bonus
- Complimentary meals on duty
About the Company
- RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York.
- Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly.
- Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea.
- In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City.