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About the Role
The CLERICAL ASSISTANT Ill utilizes judgment and/or decision-making in the provision of support services for the department, performing moderately complex clerical duties using electronic record systems (EPIC).
Responsibilities
- Providing support with the maintenance of electronic information, filing/retrieval methods and systems
- Performing reception duties
- Register, book, cancel and reschedule patient appointments in person and over the phone
- Performing additional clerical functions and duties consistent with the job classification, as required.
Requirements
- Completion of Grade XII or recognized equivalent
- Health related undergraduate experience preferred
- Six (6) months recent related experience
- Experience working in a health care environment
- Computer proficiency
- Ability to produce work in accordance with Hospital standards
- Ability to use good judgment in assessing difficult situations
- Ability to produce work that is accurate and reliable
- Compliance with confidentiality requirements under UHN Privacy Policy
- Problem solving skills with good decision making
- Ability to work well under pressure
- Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
- All applications must be submitted before the posting close date.
- Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
Skills
- Medical Office Administration diploma/certificate is an asset
- EPIC trained preferred, but not required
- Good organizational and time management skills
- Strong verbal and written communication skills
- Excellent telephone, interpersonal and customer service skills
- Ability to work independently and with a team
- Knowledge of medical terminology preferred
Location
- Toronto Rehabilitation Institute University Centre
Work Type
- Casual
- Monday to Friday, 7.5 hour shift, start and end time varies, 7:15 am -5:15 pm range
- Various Shifts
Experience Level
- Six (6) months recent related experience
Education Level
- Grade XII or recognized equivalent
- Medical Office Administration diploma/certificate
Salary/Compensations
- CAD 23.14 - CAD 28.92 - hourly
Benefits
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
About the Company
- UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.
- With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
- As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
- UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
- UHN is a research hospital affiliated with the University of Toronto.
- UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Equal Opportunity
- UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
- Requests for accommodation can be made at any stage of the recruitment process.
- Applicants need to make their requirements known.
- Please be advised that a Criminal Record Check may be required of the successful candidate.