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About the Role
As a Housekeeping Office Coordinator at Waldorf Astoria London - Admiralty Arch, you’ll support the Housekeeping department’s daily operations and deliver memorable guest experiences. This role is part of the pre-opening team for a new luxury hotel.
Responsibilities
- Support the Housekeeping team to ensure all Forbes service standards and departmental objectives are consistently achieved and upheld.
- Carry out daily administrative activities for the Housekeeping department while adhering to Hilton standards, policies, and procedures.
- Maintain accurate housekeeping records, schedules, reports, and service systems to support operational excellence and exceptional guest service.
- Coordinate room status updates and liaise effectively with Front Office, Engineering, Laundry, and other departments to ensure seamless operations and guest satisfaction.
- Manage and monitor housekeeping work orders, guest requests, lost property records, and departmental correspondence.
- Ensure all communications, particularly relating to guests, team members, management, and the corporate office, are handled promptly, professionally, and confidentially.
- Prepare departmental reports, meeting minutes, and other documentation accurately and within required timelines.
- Manage office filing systems and maintain accurate departmental records in line with company procedures and compliance requirements.
- Maintain adequate supplies of office stationery and housekeeping administrative materials.
- Support roster administration, attendance records, training documentation, and team member onboarding processes as required.
- Build and maintain positive internal and external working relationships to support departmental effectiveness.
- Ensure all guest requests and housekeeping service issues are communicated and followed up in a timely manner.
- Comply with all health, safety, security, and data protection requirements.
- Report maintenance issues, damages, hazards, and defects promptly through the appropriate channels.
- Maintain a clean, organised, and professional working environment within the housekeeping office.
- Assist with special projects, audits, inventories, and other departmental initiatives as required.
- Perform any other duties assigned by the Director of Housekeeping or Assistant Executive Houskeeper management team.
Requirements
- Excellent verbal and written communication skills in English
- Excellent administration and IT skills
- Committed to delivering a high level of customer service, both internally and externally
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Proven experience in a similar role within a luxury or ultra‑luxury environment
- Minimum of two years’ relevant experience
Skills
- Communication skills
- Administration skills
- IT skills
- Customer service
- Working under pressure
Location
- London, UK
Work Type
- Full-time
Experience Level
- Minimum of two years’ relevant experience in a similar role within a luxury or ultra-luxury environment
Benefits
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes
- Opportunities to make a meaningful impact through Corporate Responsibility initiatives
- Team Member Travel Programme offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days’ holiday, including bank holidays, rising to 33 days with length of service
About the Company
- Waldorf Astoria London - Admiralty Arch is a highly anticipated new luxury hotel opening later this year, located at the end of The Mall opposite Buckingham Palace. It will feature 100 elegant rooms and suites and 17,500 sqft of private residences, two signature restaurants (Coreus by Clare Smyth and Café Boulud by Daniel Boulud), a world-class spa, state-of-the-art fitness facilities, and grand event spaces.
- Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service.
- Hilton is the UK’s #1 Great Place to Work 2026, voted by Team Members.
- Hilton has welcomed more than 3 billion guests worldwide and is committed to providing the best stay for every guest.
- Hilton's award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.