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About the Role
The Medical Administrative Assistant II will support three physicians within the department of Physical Medicine & Rehabilitation. This role involves managing a broad range of administrative responsibilities in a dynamic academic and clinical environment. The ideal candidate will be resourceful, detail-oriented, and able to manage multiple priorities while providing strong support to physicians and learners.
Responsibilities
- Answer office phone, including triaging urgent patient calls
- Schedule time sensitive clinic patients within the Epic system
- Manage physician calendars including scheduling meetings and appointments
- Prepare meeting agendas and take accurate meeting minutes
- Support academic requirements including physician CV updates, activity reports, and organizing learners/students
- Coordinate elective student placements and support onboarding and evaluations for residents and fellows
- Support billing processes and monthly reconciliation
- Submit and track expense reimbursement forms and credit card reconciliations
- Support research-related financial activities including onboarding, offboarding, and research grant account setup
- Submit internal UHN digital requests, hardware and telephone request forms with appropriate FC and signing authority knowledge
- Order and maintain office supply inventory
- Assist with conference registration and related logistics
Requirements
- Completion of Secondary School or recognized equivalent
- Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent
- Two (2) years related administrative support experience
- Experience working with EPIC EMR for managing referrals, appointment scheduling, and standard clinical operations is required
- Previous on-the-job computer/word-processing in a Microsoft Office environment is preferred
- Excellent organizational and time management skills
- Excellent interpersonal, verbal and written communication skills
- Able to operate effectively in an interdisciplinary team
Skills
- Experience working with online survey and research database tools such as REDCap is an asset
- Experience working in a health care environment is an asset
- Fluency in a second language is considered an asset (e.g., French)
- Knowledge of medical terminology is an asset
Location
- On-Site
Work Type
- Permanent
- Full Time
Experience Level
- Two (2) years related administrative support experience
Education Level
- Completion of Secondary School or recognized equivalent
- Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent
Salary/Compensations
- CAD 25.56 - CAD 31.05 - hourly
Benefits
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
About the Company
- UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Equal Opportunity
- UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.