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About the Role
The Front Counter Attendant will proactively attend to customer complaints professionally, advise on food and beverage choices, and greet customers while discussing their needs. This role is crucial for maintaining high product and service knowledge, managing inventory, and participating in merchandising activities to uphold store standards and ensure customer satisfaction.
Responsibilities
- Proactively attend to customer complaints in a professional manner
- Advise customers on food and beverage choices, making suggestions when necessary
- Greet customers and discuss type, quality, and quantity of merchandise or services required
- Maintain a high level of product and service knowledge
- Replace used stock, rotate current stock, and ensure satisfactory inventory levels
- Participate in merchandising and promotional activities
- Ensure store conditions are consistently upheld to established standards
- Adapt communication style in order to deliver information effectively to a range of individuals
- Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
- Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
- Estimate or quote prices, credit or contract terms, trade-in allowances, warranties, and delivery dates
- Take orders from customers and prepare products for purchase
- Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
- Assist with display of merchandise
- Assist with inventory management
- Ensure accuracy in all transactions, inventory, and procedures
- Participate in all manner of store maintenance
- Prepare merchandise for purchase, rental, or lease
- Work in partnership with management and other employees to maximize store sales and in-store presence
- Answer external and internal phone calls and transfer calls to the appropriate departments
- Ensure that all health, safety, and security regulations are adhered to and required standards are met
- Prepare sales and accept cash, credit card, or automatic debit payment
- Adhere to all policies and plans through communication, action, and consistent enforcement
- Effectively and efficiently perform all job functions following policy and leading by example
- Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed
Requirements
- Extended periods of standing, and other physically demanding conditions
- Lifting, moving, or manipulating objects up to 15 kilograms
- Flexible hours including nights, weekends, and holidays
- Interaction with customers/clients, and the public at large
- Operation of POS system
Skills
- Customer service
- Communication
- Problem-solving
- Sales
- Inventory management
- Merchandising
- POS system operation
Work Type
- Full-time
About the Company
- Mary Brown’s reserves the right to add or delete duties and responsibilities at its discretion contingent on business need.