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About the Role
Sun River Health is seeking a full-time WIC Clerk to join our Middletown, NY site. This role performs a variety of clerical duties for the day-to-day operation and implementation of the WIC program, working with nutritionists and other staff to assist qualified women, infants, and children.
Responsibilities
- Maintains a positive work atmosphere by communicating in a manner that promotes inclusion, continuous improvement, cooperation, and understanding with participants, coworkers, and supervisors.
- Follows and responds to management direction.
- Maintains customer and employee confidence and protects WIC operations by keeping information confidential.
- Assigns and explains all appointments to participants, providing and reviewing appropriate forms required for appointments, including physical presence of family members.
- Establishes continuity of care by thoroughly documenting in a clear and concise manner any incidents or explanations needed in NYWIC.
- Manages clerical duties including answering phones, responding to messages and inquiries, scheduling appointments with accuracy, providing reminder calls, and follows up on missed appointments.
- Reviews Rights and Responsibilities with participants at certification and uses short script for other appointments.
- Provides and follows up on referrals to health and social services and documents in participant record.
- Utilizes available resources such as the NYWIC library, policies, helpdesk, scripts, complaints and vendor forms and NYWIC training guide.
- Comprehends program policies including participant-centered services, income, WIC certification overview, transfers, and offering the opportunity to register to vote.
- Maintains training log accumulating required number of continuing education credits annually.
- Accurately screens and processes participants based on income, residency, and category.
- Provides additional program information on such topics as WIC benefits and the Farmers' Market Nutrition Program.
- Clearly communicates and conducts program orientation, including explaining program benefits, issuing eWIC cards, assisting with WIC2Go setup, and providing a list of approved vendors.
- Ensures notes and entries in management systems are timely, legible, accurate, and professional in nature.
- Provides explanation to participants in unusual cases, such as foster children, custody issues, or when further documentation is required.
- Actively participates and is responsive to changing needs of daily clinic function and flow.
Requirements
- High school diploma or equivalent required.
Skills
- Clerical duties
- Customer service
- Confidentiality
- Documentation
- Scheduling
- Communication
- Problem-solving
- Computer proficiency
Location
- Middletown, NY
Work Type
- Full-time
Education Level
- High school diploma or equivalent
Salary/Compensations
- $20.00 - $23.13 per hour
About the Company
- Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable.
- Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County.
Equal Opportunity
- Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.
- Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.