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About the Role
As a Gloji Mentor, you will join a fast-paced environment where technology plays a leading role, ensuring clients maximize Gloji’s features while supporting those most in need. We are particularly interested in candidates willing to work some evening and weekend hours. Your time at work will be fun, varied, and challenging, with opportunities to leverage your strengths.
Responsibilities
- Help clients achieve weight loss goals through remote support sessions via digital platform, telephone, and video chat, applying a holistic approach centered around the 5 pillars of health: Nutrition, movement, sleep, mind & alcohol.
- Oversee client progress using the application’s digital-only pathway to ensure smooth progression and optimal use of app features.
- Utilize evidence-based interventions aligned with the service's vision.
- Undertake relevant administrative tasks, including client onboarding and maintaining the referrals pipeline.
- Respond to client inquiries through dedicated support channels, including calls and emails.
- Ensure an excellent and safe client experience, adhering to internal policies and procedures.
- Collaborate with colleagues across Thrive Tribe services to contribute to new projects and service developments, sharing knowledge and resources.
- Ensure due consideration is given to Information Governance and Clinical Governance legislation, requirements, and guidance.
- Help maintain Thrive Tribe's ethos by driving organizational culture forward and embedding values across services.
Requirements
- Minimum of 1 year's delivery experience supporting clients to make healthy lifestyle choices.
- High level of digital literacy due to the online nature of the role.
- Must have the right to work in the UK.
- Must be able to provide a UK home address.
Skills
- Nutrition
- Physical activity
- Behavior change
- Digital literacy
- Client support
- Communication
Location
- Remote
- Home-based
Work Type
- Part time
- Permanent
- Remote
Experience Level
- 1 year delivery experience
Education Level
- Nutrition, physical activity or behaviour change based qualification is a bonus.
Salary/Compensations
- Starting at £24,785 per year pro rata
Benefits
- Flexible working
- Tailored health and wellbeing support such as access to life coaching
- Rewards portal offering discounts on shops, restaurants, and days out
- Enhanced parental leave
- 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays!)
- A day on us to live by our values
About the Company
- Gloji Lose Weight Health Mentor is part of Thrive Tribe, which delivers award-winning healthy lifestyle and wellbeing programmes.
- Thrive Tribe aims to empower over a million people to change their behaviours and thrive.
- Thrive Tribe is expanding its delivery of remote weight management services across England.
Equal Opportunity
- We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate.
- Should you require any specific accommodations in the recruitment process please let us know in your application.