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About the Role

Group Client Directors are senior leaders responsible for shaping and driving client project success. This role involves strategic thinking, client relationship management, and overseeing creative, production, and financial processes. You will lead a team, manage client accounts for a specific business vertical, contribute to agency growth, and assist the new business team.

Responsibilities

Develop and maintain long-lasting client partnerships within the designated industry vertical.
Ensure successful project delivery by meeting and exceeding client KPIs and expectations.
Own scopes, staff plans, and burn management for each account, ensuring efficient resource utilization and project profitability.
Effectively communicate client expectations to internal teams to ensure client feedback and satisfaction.
Lead strategic initiatives and larger tentpole projects within the vertical, aligning agency services with client objectives.
Provide thought leadership and innovative ideas to drive business growth for clients.
Collaborate with cross-functional teams to provide thought leadership, integrating expertise from different disciplines to drive client success.
Drive cross-sell and organic growth opportunities across various project types (experiential, campaign, digital, etc.).
Act as a partner to the new business team, leveraging expertise to identify and capitalize on new opportunities within the vertical.
Champion agency initiatives and present contextually relevant sell-in opportunities to clients.
Manage and coach your client team to maximize performance and ensure project quality.
Keep all stakeholders apprised on any key changes in production or post that will affect final delivery.
Direct and motivate teams to help them use their talents effectively.
Maintain clarity of information and good channels of communication with other teams to ensure projects move forward effectively and efficiently.
Ownership and management of account budgets and ensure projects are delivered on time and within budget.
Monitor and report on the financial performance of client accounts.
Provide regular reports and analysis to clients on the performance of their campaigns.
Ensure the highest quality of work is delivered to clients by maintaining rigorous quality control and performance standards.
Oversee operations and process alignment across business vertical.

Requirements

Bachelor's degree or equivalent practical experience.
Previous leadership roles as Director, VP level or above within the fashion, luxury, beauty, and/or adjacent consumer industries.
Minimum 10 years of combined experience in agencies, brands, and sales teams in the industry.
Minimum 3 years of experience working within the fashion and luxury industry, with experience across at least 3–5 luxury/fashion brands.
Demonstrated experience understanding and delivering on client needs and developing relationships within particular industries.
Passion for culture and fostering community.
Excellent presentation and client negotiation skills.
Deep understanding of current brand and marketing trends.
Proven results-driven track record with leading a sales/operations team.
Established and extensive network of industry contacts at all levels.
Excellent communication skills, judgment and awareness.

Experience Level

Minimum 10 years of combined experience in agencies, brands, and sales teams in the industry
Minimum 3 years of experience working within the fashion and luxury industry

Education Level

Bachelor's degree or equivalent practical experience

Salary/Compensations

$175,000-$190,000/Year based on experience, plus incentive program eligibility

Benefits

Full Medical, Dental, and Vision coverage
401k with a 4% company contribution max match
Fully covered yearly Citibike membership
Talkspace membership
Competitive PTO package
End of Year Recharge paid time off
Sabbatical Program option after three years of employment

About the Company

MATTE is a 360° full-service creative studio at the convergence of hype, storytelling and design.
We bring people together to inspire new ways of engaging, to provoke long term progress, and to entertain audiences around the world, while helping forward-thinking brands and institutions nimbly and truly do the same.
Our studio capabilities range from strategic ideation and insights, creative development, branding and identity, experiential, web design and development, campaigns and content creation, all the way through full-scale production and execution.

Equal Opportunity

Everyone is welcome at MATTE - we’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated.
MATTE provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, MATTE will provide reasonable accommodations for qualified individuals with disabilities.