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About the Role
Customer Success Managers (CSMs) are responsible for customer outcomes, building direct relationships to understand and achieve customer success. They provide value propositions and actions to deliver on customer goals, developing strategies for account retention, growth, and profitability. CSMs act as a voice and guide for customers, facilitating the achievement of business objectives, partnership creation, and revenue generation.
Responsibilities
- Manage assigned accounts to ensure fast time to value and realization of outcomes like optimized programs, revenue generation, and ROI.
- Develop strategies for customer growth and retention.
- Educate customers on how PartnerStack can solve their needs.
- Establish regular communication, including weekly/bi-weekly check-ins and quarterly business reviews with executive leadership.
- Review customer feedback and prioritize feature requests.
- Analyze customer engagement and growth data and metrics.
- Ensure successful onboarding of new customers.
- Drive renewals and expansion.
- Foster relationships between customers and the PartnerStack support team for technical issues, product problems, training, and business questions.
Requirements
- 1-2 years of experience in partnerships, customer success, customer experience, or related roles.
- Understanding of SaaS business and interest in industry trends.
- Enjoy building relationships and cultivating positive client experiences.
- Focus on new and effective ways to provide client value.
- Creative and solution-oriented approach to problems.
- Ability to thrive in a fast-paced environment and learn on the job.
Experience Level
- 1-2 years
Salary/Compensations
- $55,000—$65,000 CAD
About the Company
- AppDirect offers a subscription commerce platform enabling businesses to sell any product, through any channel, on any device – as a service, powering millions of subscriptions worldwide.
- PartnerStack, an AppDirect subsidiary, focuses on software partnerships and aims to change how the world sells software by creating growth-unlocking partnerships. It operates an ecosystem platform with the world's largest B2B partnerships network, used by over 500+ companies for revenue generation and sustainability.
Equal Opportunity
- AppDirect fosters an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity, enabling employees to embrace their uniqueness to do their best work. They strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
- AppDirect uses AI tools to assist their recruitment team with administrative automations under human oversight. AI tools do not make hiring decisions or solely automated decisions about candidacy; all decisions are made by people. By submitting an application, candidates acknowledge that their information may be processed in this way and may request access or deletion by contacting privacy@appdirect.com.