Behavioral Health Technician - Behavioral Health Unit
Glens Falls Hospital · Glens Falls, NY, US
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About the Role
As a Behavioral Health Services (BHS) Technician or Crisis Services Technician, you will provide vital, hands-on care to individuals navigating acute mental health challenges, substance use disorders, and developmental disabilities under the guidance of licensed nursing staff. This role allows you to make a profound difference by blending essential medical support with empathetic, trauma-informed advocacy in our secure Inpatient Behavioral Health Unit and brand-new Crisis Stabilization Unit.
Responsibilities
- Build trusting relationships with patients that emphasize personal recovery, resilience, and emotional regulation.
- Deliver trauma-informed care that minimizes restrictive measures and empowers patients to participate in their treatment plans.
- Assist and teach patients with daily living activities, personal hygiene, and nutritional tracking.
- Facilitate therapeutic group activities, holiday celebrations, and movie nights in partnership with programming directors.
- Perform core medical tasks, including taking vital signs, blood glucose checks, lab specimen collection, 12-lead EKGs, and phlebotomy (blood draws).
- Manage patient intake workflows, including charting, inventorying personal belongings, and orienting new patients to the unit.
- Observe and document patient behaviors, providing clear, timely written and verbal updates promptly to the Registered Nurse regarding any status changes.
- Support the unit by completing basic clerical tasks and escorting patients to off-unit activities.
- Maintain unit safety and security by conducting safety rounds, room checks, video monitoring, and contraband searches.
- Provide direct visual observation for high-risk patients to ensure the safety of both patients and staff.
- De-escalate tense situations, patient aggression, or behavioral crises using hospital-approved verbal and physical techniques.
- Apply, monitor, and remove patient restraints only when necessary, strictly adhering to physician protocols and safety guidelines.
Requirements
- High School Diploma or GED required.
- Associate or Bachelor’s degree in Human Services, Psychology, Sociology, or a related behavioral field is strongly preferred.
- 1–2 years of healthcare, patient care, or mental health experience is preferred.
- OPWDD experience or training highly desired.
- Basic Life Support (BLS), Crisis Intervention Team (CIT), and NAPPI certifications are required and fully provided by the hospital during your comprehensive onboarding process.
- Excellent communication skills.
- Strong conflict de-escalation abilities.
- Dedicated comfort level working with diverse populations in high-acuity medical environments.
Skills
- Crisis Prevention
- Clinical Orientation
- CIT
- BLS
- Patient Care
- Trauma-Informed Care
- Vital Signs
- Blood Glucose Checks
- Lab Specimen Collection
- EKGs
- Phlebotomy
- Charting
- Inventory Management
- Behavioral Observation
- Safety Rounds
- Video Monitoring
- Contraband Searches
- De-escalation
- Restraint Application
- Communication Skills
- Conflict De-escalation
Location
- Glens Falls
Work Type
- Full-time
- Part-time
Experience Level
- 1-2 years preferred
Education Level
- High School Diploma or GED
- Associate Degree preferred
- Bachelor's Degree preferred
Salary/Compensations
- $18.75 - $28.13 / hour
Benefits
- Paid Specialized Training
- Fully compensated, gold-standard crisis prevention and clinical orientation certifications (including CIT and BLS) upon hire.
- Structured on-the-job training
- Mentorship from licensed professionals
- Clear pathway for internal career growth
- Comprehensive benefits offerings available to active, full-time and part-time employees who work at least 30 hours per week.
About the Company
- Our mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.
- Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George.
- Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital!
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.