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About the Role

The Family Health Centers at NYU Langone is seeking a full-time Digital Navigator to work under the supervision of the Digital Education Coordinator and Project Coordinator for the Center for Community-Oriented Virtual Primary Care and Technology (CARE Tech).

Responsibilities

Provide patient training on computer/mobile usage for access to medical and community information, including assisting patients with accessing and utilizing MyChart.
Provide patient training on Remote Patient Monitoring (RPM) device set up and use.
Develop patient-facing materials (i.e. infographics, brochures, etc.) on digital health related skills and distribute to patients as needed.
Distribute information to patients on affordable internet connectivity programs; assist patients and their families with enrollment via digital platforms.
Advocate for patients by identifying and addressing barriers to care, including language, health literacy, digital literacy, technology access, transportation, insurance coverage, childcare, and other social determinants that affect access to care.
Assist patients with accessing a full range of medical, behavioral health, community, and dental services.
Attend staff and vendor-led technology trainings as scheduled.
Attend weekly scheduled status meetings with the site coordinator(s), CARE Tech Project Coordinator, and Digital Education Coordinator.
Assist FHC staff in developing evidence-based interventions to increase MyChart activation at pilot site clinics.
Assist FHC staff in evaluation of project objectives.
Performs other duties as needed.

Requirements

High school diploma, GED, or equivalent.
One year of experience in a health- or community service-related field.
Experience in community settings.
Excellent computer knowledge and skills (Microsoft Office).
Experience in simple data analysis.
Effective oral, written, and interpersonal communication skills.
Empathetic, reliable, resourceful, and a strong desire to help people.
Proficiency in English.
Ability to juggle priorities and manage time; work well under pressure.
Strong organizational skills.
Strong communication skills to work with people of diverse backgrounds.
Qualified candidates must be able to effectively communicate with all levels of the organization.

Skills

Computer/mobile usage
MyChart utilization
Remote Patient Monitoring (RPM) device setup and use
Digital health
Microsoft Office
Data analysis
Oral communication
Written communication
Interpersonal communication
Organizational skills

Location

Brooklyn

Work Type

Full-time

Experience Level

One year of experience in a health- or community service-related field
2 years of work and/or volunteer in community-based clinical or social service delivery

Education Level

High school diploma, GED, or equivalent

Salary/Compensations

$42,783.14 - $57,876.00 Annually

Benefits

Comprehensive benefits and wellness package
Financial security benefits
Generous time-off program
Employee resources groups for peer support
Holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

About the Company

Family Health Centers at NYU Langone is the largest federally qualified health center network in New York State, and the second largest in the nation.
It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program.
The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs.
At NYU Langone Health, equity and inclusion are fundamental values.
We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.
We embrace inclusion and individual skills, ideas, and knowledge.
Family Health Centers at NYU Langone provides its staff with far more than just a place to work.
We are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package.
Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement.
The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support.
Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.
The benefits and wellness package is designed to allow you to focus on what truly matters.
Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

Equal Opportunity

Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment.
All qualified individuals are encouraged to apply and will receive consideration.
We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal.