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About the Role
Join our great team, continuously develop yourself, and inspire our customers every day! You will be the first point of contact for passengers after an exciting onboarding period and will handle communication with our customers when we go to court.
Responsibilities
- Act as the first point of contact for passengers after an exciting onboarding period and handle communication with our customers when we go to court.
- Support our passengers regarding passenger rights, especially in cases of flight delays and cancellations, preferably via email and in German.
- Process incoming documents and emails from airlines, courts, and passengers.
- Standardize templates and work on the continuous optimization of our processes.
Requirements
- Experience in customer contact and communication.
- Excellent communication skills and enjoyment of written expression.
- Ability to remain calm in challenging situations.
- Enjoy working with people and collaborating with the team to uphold client rights.
- Native-level German language proficiency.
- Proficiency with standard MS Office programs.
Skills
- Customer service
- Communication
- MS Office
Location
- Berlin, Germany
- Remote
Work Type
- Hybrid
- Remote
Experience Level
- Professional
Benefits
- Hybrid work model (max 2 days in office, 3 days remote)
- Workation days for 100% remote work
- Support for Urban Sports, Deutschlandticket, or cycling to work
- Corporate discounts
- Employee events
- Team outings, Summer Days, and workshops
About the Company
- Pioneers in Legal Tech and automation, fundamentally changing the legal services market with digital technologies.
- Part of the Allright Group, which includes Flightright, Chevalier, and freem.
- Focus on making legal services digitally accessible and efficient.
- Growing internationally and aiming for future expansion.
Equal Opportunity
- Diversity is important; seeking individuals from all backgrounds, cultures, ethnicities, gender identities, or beliefs.