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About the Role
Access Physical Therapy, a member of the Confluent Health family, is seeking a full-time Central Scheduler. The company fosters an amazing culture with a fun, family-like environment, offering support, career growth, and resources to help patients return to their daily lives. This role is ideal for someone with excellent organizational and multitasking abilities, a passion for learning, and a desire to help others.
Responsibilities
- Answer phones pleasantly.
- Schedule patients via online chat, phone, email, text, and fax.
- Interact with patients and referral sources over the phone.
- Collaborate with internal teams and Regional Office Coordinators for customer service and scheduling.
- Learn and navigate two EMR systems.
- Schedule patients for all 34 locations in NJ and PA.
- Accurately register patients according to company policy, ensuring all required forms are completed and signed.
- Demonstrate excellent customer service and maintain HIPAA compliance.
Requirements
- High School Diploma required.
- Proficiency in MS Office.
- Basic office support skills including telephone, filing, and data entry.
- Basic math skills.
- Excellent telephone etiquette, pleasant personality, and customer service skills.
- Ability to multitask in a fast-paced environment.
- Bilingual in Spanish and English required.
Skills
- Organizational skills
- Multitasking abilities
- Customer service
- HIPAA Compliance
- MS Office
- Telephone etiquette
- Data entry
Location
- Remote
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- High School Diploma
Salary/Compensations
- $16-$18/HR
Benefits
- Employee-centric work culture
- Medical insurance
- Dental insurance
- Vision insurance
- STD insurance
- LTD insurance
- Generous PTO
- 401(k) Employer Matching
- Free Life Insurance
- Family Building and Parental Benefits
About the Company
- Access Physical Therapy is a member of the Confluent Health family of physical therapy and occupational therapy companies.
- We foster an amazing culture with a fun, family-like environment.
- We provide support, career growth opportunities, and unmatched resources.
- We Grow Together, We Laugh, We do Meaningful Work that Impacts Lives.