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About the Role
Cisco is seeking a senior technology leader to assist Service Providers in APJ with modernizing their networks. As a Solutions Development Architect (SDA) within Cisco Customer Experience, you will collaborate with senior technology leaders in telecommunications, service provider, and telco-cloud organizations to design solutions for IP routing, optical transport, automation, and network assurance. You will engage with customers at the Senior Director, VP, and Technology Director levels, understanding their business and technology challenges to translate them into practical transformation and services strategies. This role requires the ability to operate at both strategic and technical levels, conversing with CTOs or Technology Directors about network transformation and then working with architects and engineers to develop achievable solutions. You will work across APJ, with a focus on Australia and New Zealand, partnering with Cisco Sales, Service Sales, delivery teams, System Integrators, and technology partners. We are interested in candidates who have held senior positions within Service Providers, Telecommunications, Technology Services, or large enterprise environments.
Responsibilities
- Shape customer transformation across the entire lifecycle.
- Engage senior technology and network leaders to understand their priorities, challenges, and transformation objectives.
- Assist customers in developing practical roadmaps for modernizing their transport networks.
- Connect technology decisions to business outcomes such as cost reduction, network scale, operational efficiency, reliability, and faster service delivery.
- Build trusted relationships and serve as a strategic technology advisor to Service Provider customers.
- Lead solution strategy.
- Shape CX Professional Services solutions across Service Provider Routing, Optical Transport, Routed Optical Networking, Automation, and Observability.
- Apply industry best practices and Cisco architectures to solve complex customer challenges.
- Identify opportunities to simplify networks, improve capacity, and reduce operational complexity.
- Collaborate with Sales and customers to develop compelling solutions and support RFI/RFP activities.
- Identify opportunities to expand customer adoption and support longer-term transformation journeys.
- Ensure proposed solutions are practical, commercially viable, and deliverable.
- Work closely with CX delivery teams to establish realistic scope, effort, timelines, and migration approaches.
- Utilize technical and delivery experience to anticipate implementation risks and customer challenges.
- Support the transition from solution design into successful delivery and customer adoption.
- Act as a technical advisor and SME across Cisco, customers, and partners.
- Mentor and guide architects and engineers.
- Collaborate across Sales, CX, engineering, delivery, and partner organizations.
- Introduce new ideas around automation, AI, and modern network operations into customer and internal conversations.
Requirements
- Significant experience designing or transforming large-scale service provider or telecommunications networks.
- Deep expertise in IP routing, optical transport, or both.
- Experience engaging senior customer stakeholders and translating technical challenges into business outcomes.
- Strong consulting, architecture, and solution-development skills.
- Experience working across complex, multi-vendor or multi-country environments.
- Ability to move comfortably between executive conversations, architecture discussions, and technical delivery teams.
- A strong interest in automation, observability, and the future of AI-enabled network operations.
Skills
- Service Provider IP Routing and Core
- IOS XR, Cisco 8000, ASR 9000 or equivalent platforms
- Segment Routing / SRv6 and MPLS
- Routed Optical Networking and IP-over-DWDM
- DWDM / ROADM and coherent optics
- ZR / ZR+ pluggables
- Network automation and programmability
- Network telemetry, observability and assurance
- Closed-loop automation and AI-enabled network operations
- Deep expertise in one core domain combined with a strong understanding of the broader transport ecosystem.
Location
- APJ
- Australia
- New Zealand
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Expert-level networking certification such as CCIE Service Provider or equivalent is highly desirable.
- Certifications in automation, programmability, Segment Routing, IOS XR, optical networking or related technologies are also valued.
About the Company
- At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
- We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
- These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
- Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
- We work as a team, collaborating with empathy to make really big things happen on a global scale.
- Because our solutions are everywhere, our impact is everywhere.
- We are Cisco, and our power starts with you.