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About the Role
As a Senior Technical Support Officer, you will lead the technical support function within Building Control, ensuring the delivery of efficient, customer-focused administrative, financial, and technical support services. You will supervise Technical Support staff, manage Building Control systems and processes, and support the effective operation of the Building Control Service.
Responsibilities
- Lead and manage the Technical Support function within Building Control.
- Supervise and provide guidance to Technical Support staff.
- Act as the first point of contact for the Building Control IT system.
- Validate Building Regulations applications, amendments, cancellations, Initial Notices, and Dangerous Structure notices.
- Calculate and process Building Control fees.
- Process property enquiries relating to Building Regulations approvals and completion certificates.
- Raise invoices and monitor payments.
- Request purchase orders and process financial transactions.
- Maintain Building Control records, filing systems, and electronic document management systems.
- Read, interpret, and scale architectural drawings and technical plans.
- Support performance management and reporting activities.
- Assist with service improvement initiatives and operational projects.
- Provide high-quality customer support to residents, developers, contractors, and stakeholders.
- Support the management of dangerous structure notifications.
- Produce and maintain performance, financial, and administrative data.
- Promote and market Building Control services to prospective customers.
- Ensure compliance with Building Control legislation and Council procedures.
Requirements
- Experience working within Building Control, Planning, Development Management, Regulatory Services, or a similar Local Authority environment.
- Experience validating Building Regulations applications.
- Experience providing technical and administrative support services.
- Experience supervising staff or coordinating team activities.
- Experience managing customer enquiries and service requests.
- Experience processing invoices, payments, and financial information.
- Experience working with document management systems and databases.
- Experience interpreting technical documents and architectural plans.
- Experience producing management information and performance reports.
- Strong customer service experience.
- Experience working to strict deadlines and managing competing priorities.
- Right to Work in the UK.
- Experience with Building Control legislation highly desirable.
- Attendance at occasional evening and weekend meetings may be required.
Skills
- Strong IT skills
- Microsoft Office
- Document management systems
Location
- Hybrid working arrangement
- Minimum 2 days per week office-based
Work Type
- Contract
- Full-time
Experience Level
- Senior
Education Level
- A-Level
- HND level
- GCSE/O-Level Maths and English or equivalent literacy and numeracy skills
Salary/Compensations
- £29.00 per hour
Benefits
- Bi-weekly payment schedule
About the Company
- Local Authority