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About the Role
BJ's Wholesale Club is seeking a team member to process member purchases, verify and offer membership products, scan merchandise, and accept payments. This role provides excellent member service efficiently and maintains the cleanliness of the front-line department.
Responsibilities
- Process member purchases in a courteous and friendly manner.
- Verify, renew, upgrade, and offer various membership products.
- Scan merchandise and accept various forms of payment.
- Provide excellent member service efficiently and productively.
- Maintain the cleanliness of the front-line department.
- Carry out job functions and responsibilities as assigned.
- Support the application of club policies, procedures, and compliance.
- Act with honesty and integrity, and lead with the member in mind.
- Ensure a safe and positive environment for members and colleagues.
- Embrace inclusion and diversity, working collaboratively and with respect.
- Work as a team to achieve goals.
- Move with speed and agility.
- Innovate and adapt.
- Maintain a friendly and positive attitude.
- Deliver service excellence through all points of contact.
- Resolve and deescalate to address member concerns.
- Ensure a safe and positive environment and experience for members.
- Greet, anticipate, and appreciate members.
- Maintain GOLD club standards daily.
- Ensure all items are stocked and promotional plans are executed.
- Maintain visible and accurate signage.
- Keep the club clean and organized, inside and out.
- Understand how to access and read production and/or financial performance reporting for the department.
- See the connection between consistent execution and positive business impact.
- Exhibit clear understanding of all BJ’s Membership options, including renewals and upgrading to BJ’s Loyalty programs.
- Offer all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption.
- Check Members out in a timely and efficient manner.
- Scan all club merchandise through a point-of-sale system for accurate inventory counts and purchase totals.
- Fill shopping carts when necessary and assist at self-checkout stations.
- Collect payments via cash, check, or other charge payments.
- Issue receipts or change due to Members.
- Stay up to date on all merchandise promotions, advertisements, and product information.
- Discount purchases by scanning and redeeming coupons.
- Assist in general club housekeeping when necessary.
- Return re-sellable merchandise to the sales floor area.
- Manage self-checkout and scan and pan lanes.
- Assist Members with operations and technical difficulties.
- Meet cashier productivity expectations.
- Maintain all club policies and procedures.
- Perform other duties as assigned, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Requirements
- Basic math skills preferred.
- Prior cashier or sales experience preferred.
- Familiarity with AI tools, including ChatGPT, is recognized and valued.
- Application should reflect authentic skills, experiences, and insights.
Skills
- Customer service
- Sales
- Cashiering
- Point-of-sale systems
- Inventory management
- Merchandise stocking
- Promotional execution
- Housekeeping
- Teamwork
- Communication
- Problem-solving
- Adaptability
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
- Some Experience
Salary/Compensations
- $17.00 - $20.40 per hour
Benefits
- Weekly Pay
- Free BJ’s Memberships
- Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, jury duty leave)
- Flexible and Affordable Health Benefits (medical, dental, vision, HSA, flexible spending account options)
- 401(k) Retirement Savings Plan with company match
- Employee Stock Purchase Plan with a 15% discount
About the Company
- BJ's Wholesale Club is powered by more than 30,000 team members.
- The company's mission is to help families save on what matters most.
- BJ's Wholesale Club offers a comprehensive benefits package designed to support team members' health, well-being, and future.