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About the Role
This role supports clinical, educational, and academic programs by performing complex secretarial and administrative duties in a fast-paced environment. Key responsibilities include managing provider schedules, coordinating patient care, and handling administrative tasks related to appointments, referrals, and documentation.
Responsibilities
- Serves as primary contact for provider(s).
- Manages provider(s) calendar and prioritizes appointments and meetings.
- Examines clinical schedules to identify optimization opportunities.
- Finds missing orders and sends them for review and approval.
- Gathers necessary information for referrals and prior authorizations.
- Applies provider preferences and protocols for follow-up actions.
- Composes, edits, and obtains signatures for non-routine correspondence.
- Manages provider(s) documentation and information.
- Arranges travel, conference registration, and hotel accommodations.
- Interfaces with organizations to facilitate invited lectures and speaking engagements.
- Researches hospital medical records for requested information.
- Determines the order of daily surgeries and ambulatory procedures.
- Negotiates surgical/procedure schedule by communicating complex details.
- Authorizes overbooking and rearranging of surgeon's Operating Room schedules.
- Authorizes rescheduling when cancellations occur.
- Orders necessary surgical/procedure equipment, devices, and medication.
- Follows-up to confirm orders are fulfilled and ready for surgery/procedure.
- Employs multiple contingency strategies to ensure readiness for surgery/procedures.
- Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations.
- Accountable for completeness of all relevant information for anesthesiologist and Operating Room review.
- Assembles necessary details from electronic medical records for disability paperwork.
- Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers.
- Serves as main point of contact for patients pre and post-operative.
- Performs other duties as assigned.
Requirements
- High School diploma and 2 years of relevant experience required.
- Equivalent combination of education and experience.
- Demonstrated customer relations skills required.
Skills
- Medical Terminology preferred.
- Experiences with surgical/appointment scheduling software (such as Flowcast) preferred.
- Electronic medical records preferred.
Location
- Victor, New York, United States of America
Work Type
- Full time
- Regular
Experience Level
- 2 years of relevant experience
Education Level
- High School diploma
Salary/Compensations
- $20.30 - $27.41
About the Company
- As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better.
- Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability.
- Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Equal Opportunity
- The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.
- In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics).
- This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.