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About the Role
We are seeking enthusiastic Front Desk Representatives to elevate our residents' experience and deliver on operational excellence within our midtown premium properties. This role is ideal for individuals who value service, enjoy regular interaction with familiar faces, and seek variety and initiative in their work.
Responsibilities
- Greet all guests and residents professionally and courteously, assisting with requests and inquiries.
- Accept and notify residents of parcel and mail deliveries.
- Monitor CCTV cameras and review footage as necessary.
- Perform periodic building exterior checks.
- Assist residents with move-ins, incoming unit inspections, and tours.
- Assist residents with booking building amenity spaces.
- Maintain lobby, concierge desk, and mailroom to a high standard of cleanliness.
- Collect maintenance requests, rental payments, and resident notices.
- Log and record resident complaints, and prepare/distribute building notices.
- Assist the General Manager with maintenance emergencies and coordinate resident events.
- Provide access to trades visiting the property, including signing out building keys.
- Organize and manage the signing out of rental items such as dollies, carts, and tools.
- Respond to noise complaints and resident concerns.
Requirements
- Exceptional interpersonal skills with a strong customer service orientation.
- Ability to build rapport with residents and guests.
- Excellent written and verbal communication skills for clear and professional interactions and documentation.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High level of comfort with learning new software.
- Proven ability to thrive in a fast-paced environment.
- Ability to manage multiple priorities effectively, both independently and as part of a team.
- Experience with Yardi or similar property management software is a significant asset.
Skills
- Customer Service
- Interpersonal Skills
- Communication Skills
- Microsoft Office Suite
- Software Proficiency
- Time Management
- Teamwork
- Property Management Software (Yardi or similar)
Location
- Midtown
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $20.39 CAD per hour + discretionary bonus eligibility
Benefits
- Variable Bonus Program
- Extended Health Coverage
- Maternity Leave Top-Up
- Employee Assistance Program (EAP)
- Paid Time Off
- Education Reimbursement
- Individual Development Program
- Continuous Improvement Initiatives
- Service Awards
- Rewards Platform
- Employee Referral Program
- Performance Feedback and Reviews
- Birthday Day Off
- Company Social Events
- Gym Membership Discount
- Collaborative Workspace
- Flexible Work Environment
About the Company
- Shiplake Properties Ltd. is a third-generation family-owned business with nearly 80 years of experience in constructing urban residences.
- We own and manage a variety of apartment complexes tailored to different lifestyle needs.
- We focus on innovation, service, and community, fostering supportive and dynamic workplaces.
- Shiplake Properties is Certified™ by Great Place To Work®.
- We are committed to creating a workplace where employees can be both focused and fulfilled.
- Our core values are customer obsession, innovation, operational excellence, and a commitment to long-term thinking.
Equal Opportunity
- We are proud to be an employer committed to diversity and inclusion in all our locations and in our hiring practices.
- We believe in hiring the best talent whose skills and abilities contribute to the success of the organization and who reflect the communities in which we live and work.
- We welcome applications from a wide range of qualified candidates, including people with disabilities.
- If you require assistance or accommodation throughout the application process, please inform us and we will work with you to ensure your needs are accommodated.