Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Senior Manager - U.S. Consumer New Accounts role.
Rezi rewrites your resume against American Express's job description. Free.
Tailor your resume to this Senior Manager - U.S. Consumer New Accounts role.
Rezi rewrites your resume against American Express's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Manager - U.S. Consumer New Accounts posting at American Express — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Manager - U.S. Consumer New Accounts posting at American Express — free, in seconds.
About the Role
Credit and Fraud Risk (CFR) is a global function responsible for making credit and fraud risk decisions that uphold operational excellence, drive growth, and accelerate innovation. CFR utilizes technology, infrastructure, and new computing techniques for better risk decisions and real-time customer communications.
Responsibilities
- Develop New Account Acquisition Personalization strategies and overall journey customer experience to drive profitable growth and improve investment efficiency.
- Drive data insights to inform strategy decisions regarding acquisition quality, model performance, and portfolio impact.
- Enhance and monitor Bank-Based Underwriting (BBUW) strategies to drive profitable growth and maintain industry-best credit results in new account acquisitions.
- Track external acquisition journey developments to understand industry best practices.
- Influence Marketing and Product partner strategies to ensure personalization decision consistency, enhance top-of-funnel traffic, and improve applicant quality.
- Manage partnerships with Marketing, Product, Risk Products and Data Strategy, Decision Science, New Accounts Servicing, Fraud, and CBO teams to enable enterprise-wide innovations.
Requirements
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
- Strong collaborative/interpersonal skills and ability to work in a dynamic, constantly evolving environment with strong attention to detail.
- Project management skills with demonstrated proficiency in leading multiple projects simultaneously.
- Expertise in underwriting or another core credit risk management function.
- Deep understanding of credit card economics and the payments industry.
- Externally focused and aware of the latest technology and market trends in payment, credit trends, credit behavior, and external development in the lending industry.
Skills
- Strategic thought leadership
- Innovation
- Data insights
- Underwriting
- Credit risk management
- Credit card economics
- Payments industry
- Communication skills
- Collaborative skills
- Interpersonal skills
- Project management skills
Location
- United States
Work Type
- Hybrid
- Onsite
- Virtual
Experience Level
- Advanced
Education Level
- Advanced Degree in a quantitative field such as Economics, Statistics, Mathematics, Operations Research, Engineering, Computer Science.
Salary/Compensations
- Competitive base salaries
- Bonus incentives
Benefits
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
- We back our colleagues with the support they need to thrive, professionally and personally.
- That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
- Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Equal Opportunity
- American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
- American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
- US Job Seekers - Click to view the “Know Your Rights poster.