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About the Role
The Course Officer will be part of a team responsible for the day-to-day operations and administration of academic programmes within the School of Science & Technology. This involves responding to student queries, managing student communications and documentation, maintaining accurate student records, administering assessments, supporting timetabling and attendance monitoring, and arranging student events.
Responsibilities
- Respond to student queries
- Draft student communications and documentation
- Maintain accurate student records
- Administer assessments
- Support timetabling and attendance monitoring activity
- Arrange student events
Requirements
- Educated to A-Level standard or equivalent
- Relevant experience of working in a busy customer-focused environment within a Higher Education or similar setting
- Confident using IT systems, including MS office packages, spreadsheets and databases
- Well-developed verbal and written communication skills
- Excellent planning and organisational skills
- Ability to analyse problems and identify solutions
- Ability to work with a high degree of accuracy
- Committed to delivering high quality services to students and staff
Skills
- MS office packages
- Spreadsheets
- Databases
- Moodle
- SITS
- Verbal communication
- Written communication
- Planning
- Organisational skills
- Problem analysis
- Solution identification
- Accuracy
Location
- City St George's
Work Type
- Internal Employees Only
Education Level
- A-Level standard or equivalent
Benefits
- Sector-leading salary
- Pension scheme
- Comprehensive package of staff training and development
About the Company
- City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
- The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
- Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
- Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
- The School of Science & Technology provides a wide range of both undergraduate and postgraduate programmes across a broad spectrum of subjects covering Mathematics, Computer Science and Engineering.
- The School is home to around 5,000 students studying full time, part time and in modular modes.
- The School’s Academic Services team provide administrative support and advice to academic and administrative staff and students within the School.
- The team is involved in quality management processes including the programme approval and amendment processes, managing student appeals and complaints, providing regulatory advice, managing timetabling and examinations processes, and provision of data and management information.
Equal Opportunity
- City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
- We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
- City St George’s operates a guaranteed interview scheme for disabled applicants.