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About the Role
Lead, coach, and develop a team of experienced Field Service Engineers to drive operational performance, ensuring effective deployment, safety, and high-quality customer service.
Responsibilities
- Lead, coach and develop a team of experienced Field Service Engineers, creating a high-performing and engaged team.
- Support the Field Service Operations Manager in building strong relationships with key customers.
- Monitor customer satisfaction feedback and identify opportunities to improve service quality and team performance.
- Monitor operational KPIs and take action to improve performance, productivity and efficiency.
- Work closely with service delivery teams to ensure engineers are effectively deployed and customer commitments are met.
- Maintain visibility of the skills and capabilities within your team, identifying development and training requirements.
- Support career development and succession planning across the engineering team.
- Lead the adoption of field service processes, systems and continuous improvement initiatives.
- Manage team variable costs and support the delivery of profitable service operations.
- Ensure health and safety remains the team's highest priority, driving adherence to company HSE policies, safe working practices and site requirements.
- Carry out HSE audits at customer sites and support the team with safety briefings, risk assessments and reporting.
- Coordinate out-of-hours engineering coverage across the region and provide management support when required.
- Act as the first point of management escalation for operational and technical issues encountered by the engineering team.
- Work with delivery teams to identify and manage variations between planned and actual engineering hours.
- Encourage the team to identify additional customer needs and service opportunities, supporting lead generation and sales growth.
- Work with approved subcontractors where required to address skills gaps or provide additional engineering capacity.
Requirements
- Previous experience within a field service, engineering service or similar customer-facing technical environment.
- Proven experience leading and developing people.
- Ability to lead an experienced engineering team, make sound operational decisions and work effectively with customers and internal stakeholders.
- Proven experience managing or leading a team within a field service, engineering or technical service environment.
- Strong people-management, coaching and development skills.
- Experience managing operational performance and working with KPIs.
- A strong customer focus and experience building productive customer relationships.
- Good analytical and problem-solving skills.
- Confidence communicating with and influencing stakeholders at different levels.
- The ability to manage competing priorities within a busy operational environment.
- Strong written and verbal English.
- A full driving licence.
Skills
- People leadership
- Customer satisfaction
- Operational efficiency
- Profitable growth
- Coaching
- Team development
- Customer relationship management
- KPI management
- Analytical skills
- Problem-solving
- Stakeholder communication
- Priority management
Location
- United Kingdom
Work Type
- Full-time
Experience Level
- Manager II, Service Representative
Education Level
- Relevant engineering or electrical qualification, or equivalent industry experience.
Salary/Compensations
- GBP 83,200 - GBP 124,800 per year
Benefits
- Competitive salary & Bonus Scheme
- 28 Days Annual Leave + Public Holidays
- Pension Scheme
- Employee Share Ownership Programme
- Various Health & Wellbeing Support Options
- Gym Flex
- Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
- Shopping & Dining Discounts
- Learning Portal
- Health and life insurance
- Paid time off
- Parental and care leave
- Flexible work options
- Confidential counseling
- Short-term incentives or sales incentives
- Opportunities to own company shares
- Retirement savings plans
- Ongoing performance and development conversations
- Senior Talent Program
- Global career opportunities
- Access to our Schneider Career Hub for new positions, projects, and mentors
- Learning platforms like Coursera
- Project opportunities on the Schneider Career Hub
- Smart ways to collaborate
- Recognition program
- Engagement survey
- Volunteer leave
- Programs through the Schneider Electric Foundation
- Initiatives that support youth education
About the Company
- Schneider Electric is a global company with €40 billion revenue, +9% organic growth, and over 150,000 employees in 100+ countries.
- Our values and behaviors are the foundation for creating a great culture to support business success.
- We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
- IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.
- It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
- We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
- We celebrate IMPACT Makers and believe everyone has the potential to be one.
Equal Opportunity
- At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity.
- We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration.
- We want our employees to reflect the diversity of our communities and the customers we serve.
- As a result, our teams are stronger to drive the company's future.
- We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.
- At Schneider, we believe that every employee is a talent who deserves equal opportunities.
- This means you matter.
- Every individual needs to feel valued, supported, and treated fairly to do their best work.
- Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
- We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.
- We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
- Schneider Electric is an Equal Opportunity Employer.
- It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.