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About the Role
As an Assessment Operations Product Manager, you will modernize and optimize assessment operations across the end-to-end lifecycle. You will act as the voice of the customer, translating needs into product strategy, roadmaps, and requirements. You will guide successful launches, capture feedback, and ensure top-tier user experiences by collaborating with cross-functional teams.
Responsibilities
- Own the product vision and roadmap for assessment operations capabilities.
- Translate business and operational needs into epics, user stories, acceptance criteria, and measurable success metrics.
- Partner with operations teams to design and continuously improve standard operating procedures, runbooks, and exception-handling workflows.
- Lead cross-functional execution from discovery through delivery, coordinating technology, operations, vendor partners, and governance stakeholders.
- Manage vendor relationships including performance, controls alignment, change management, and roadmap dependencies.
- Drive release readiness and post-launch measurement to ensure adoption and sustained performance.
- Ensure solutions meet control requirements and partner with risk/control teams to document processes and support audits.
- Establish clear governance and prioritization for enhancements, defects, and operational improvements.
- Drive established strategic priorities end-to-end, translating roadmap objectives into executable delivery plans, managing dependencies/risks, and ensuring on-time, high-quality outcomes.
Requirements
- Demonstrated success delivering products in high volume, operationally intensive environments.
- Strong ability to convert ambiguous needs into clear requirements, with a track record of roadmap prioritization and stakeholder alignment.
- Excellent communication skills, including the ability to influence across technology, operations, and governance partners.
Skills
- Risk management
- Controls management
- Privacy
- Audit
- Vendor integrated products
- Third-party platforms
- APIs
- SLAs
- Performance governance
- Agile delivery
- Backlog management
- Sprint planning
- Release planning
- Operational tooling
- Self-service configuration
- Case management
- Automated routing
- Reporting
- Analytics
About the Company
- J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
- Our first-class business in a first-class way approach to serving clients drives everything we do.
- We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
- Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
- Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Equal Opportunity
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.