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About the Role
The Department of Social Services (DSS) is recruiting for an Associate Benefits Opportunity Specialist I to function as a CPRU (Central Packet Review Unit) Specialist. This role involves performing outreach, administrative, and analytical duties related to resolving client fair hearing requests and preparing documentation for hearings.
Responsibilities
- Review and analyze Fair Hearing Requests to determine case resolution or need for packet preparation.
- Analyze client case databases (WMS, POS, New York City Way, etc.) to verify accuracy and identify defective notices.
- Correct cases that can be resolved and route cases within the FHEMS system.
- Prepare electronic Fair Hearing evidence packets using the FHEMS system.
- Communicate with Fair Hearing Representatives to ensure packet completeness and document resolutions.
- Conduct client outreach for cases requiring follow-up to determine resolution.
- Explain the fair hearing process to clients and gather necessary documentation.
- Monitor and review FHEMS queues to ensure timely completion of work.
- Consult with supervisors regarding workload and case actions.
- Stay updated on Agency Policies, Procedures, and FHEMs system changes.
- Notify Job Center staff of required actions for case resolution.
- Respond to inquiries and complaints from external agencies, officials, and central office operations.
- Send resolution letters to clients for resolved cases.
- Communicate with Fair Hearing Representatives regarding evidence packet quality and case defense.
Requirements
- Must be permanent in the Benefits Opportunity Specialist (BOS) civil service title for at least one year.
- Must take and pass the Associate Benefits Opportunity Specialist (ABOS) exam when available to remain in the title.
- A four-year high school diploma or equivalent, and three years of full-time satisfactory experience in social/human services or a related setting providing client services or employment planning/counseling.
- A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience as a Benefits Opportunity Specialist.
- A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience in social/human services or a related setting.
- College credit may substitute for experience at a rate of 60 semester credits for 9 months of work experience, but all candidates must have at least 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist or in social/human services.
Skills
- WMS
- POS
- New York City Way
- FHEMS
Location
- New York City
Work Type
- Provisional Appointment
- Full-time
Experience Level
- Three years of full-time satisfactory experience working directly in social/human services or a related setting
- Eighteen months of full time satisfactory experience working as a Benefits Opportunity Specialist
- Eighteen months of full time satisfactory experience in social/human services or a related setting
Education Level
- Four-year high school diploma or its educational equivalent
- Baccalaureate degree from an accredited college
Salary/Compensations
- USD 60275 - USD 69316
About the Company
- The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
- HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.
- DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Equal Opportunity
- The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.