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About the Role
The Fair Hearing Administration is recruiting for an Associate Benefits Opportunity Specialist III to lead the Central Packet Review Unit (CPRU). This role involves supervising staff responsible for preparing documentation for New York State Fair Hearings, ensuring timely and accurate evidence package preparation, and enhancing performance and quality of Fair Hearing Evidence packets.
Responsibilities
- Supervise the day-to-day operations of the CPRU for packet preparation covering all BAC centers for cash and SNAP assistance Fair hearing requests.
- Ensure all evidence packages are prepared timely and accurately and establish priorities for assignment completion.
- Supervise and monitor controls on subordinate activities related to systems used in packet preparation.
- Request information from FH Representation when necessary.
- Provide staff with information on trends and issues relevant to FH outcomes and processes.
- Inform FIA Operations of needs and requirements related to evidence packets.
- Consult with the Assistant Director on packet preparation coverage and reassignment.
- Ensure outreach is completed where necessary.
- Meet with Agency Representatives to review FH trends, hearing room activity, and other factors impacting the FH process.
- Examine and review FH decisions, updating the Evidence Packet Checklist.
- Liaise between the Fair Hearing Representation Unit, FH Conference and Resolution Unit, and other administrative offices.
- Monitor and review assignments of FH CPRU Group Supervisors by reviewing statistical and narrative data reports and correspondence.
- Compare work completed to meet program objectives.
- Ensure resolutions are completed accurately and within prescribed deadlines.
- Train subordinates in performance of duties by holding regular individual and group information meetings.
- Provide examples of proper procedures to improve Fair Hearing Evidence packets.
- Monitor and maintain control for the program, ensuring compliance with Agency regulations and standards.
- Participate in meetings with FIA operations staff, providing information on and discussing trends/issues to enhance performance and maintain quality of decisions.
- Inform on what needs to be added or emphasized at a center level with relation to Fair Hearings.
Requirements
- Applicants must be permanent in the Associate Benefits Opportunity Specialist title.
- A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either client services or employment planning/counseling services.
- A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist.
- A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience in social/human services or a related setting providing client services or employment planning/counseling services.
- College credit from an accredited college may be substituted for experience on the basis of 60 semester credits for 9 months of work experience.
- All candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work.
Skills
- Supervision
- Packet preparation
- Evidence package preparation
- System utilization (FHEMS, NYCWAY, WMS, Web Coins)
- Communication
- Training
- Data analysis
- Problem-solving
Location
- New York City
Work Type
- Full-time
- Hybrid
Experience Level
- 3 years of full-time satisfactory experience working directly in social/human services or a related setting
- 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist
- 18 months of full-time satisfactory experience in social/human services or a related setting
Education Level
- Four-year high school diploma or equivalent
- Baccalaureate degree from an accredited college
- 60 semester credits from an accredited college
Salary/Compensations
- USD 77860 - USD 89539
Benefits
- Associate Benefits Opportunity
About the Company
- The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
- HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.
- DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Equal Opportunity
- The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.