Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this CENTRALIZED PACKET REVIEW UNIT SPECIALIST role.
Rezi rewrites your resume against City of New York's job description. Free.
Tailor your resume to this CENTRALIZED PACKET REVIEW UNIT SPECIALIST role.
Rezi rewrites your resume against City of New York's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the CENTRALIZED PACKET REVIEW UNIT SPECIALIST posting at City of New York — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the CENTRALIZED PACKET REVIEW UNIT SPECIALIST posting at City of New York — free, in seconds.
About the Role
The Department of Social Services (DSS) is seeking two Associate Benefits Opportunity Specialists to function as CPRU Specialists. This role involves reviewing and analyzing client fair hearing requests, preparing evidence packets, conducting client outreach, and resolving cases related to Agency decisions affecting benefits.
Responsibilities
- Review and analyze Fair Hearing Requests to determine case resolution or packet preparation.
- Review databases (WMS, POS, New York City Way, etc.) to verify case accuracy and identify defective Notices of Intent.
- Correct resolvable cases and route them within the FHEMS system.
- Prepare electronic Fair Hearing evidence packets using the FHEMS system for the Office of Administrative Hearings.
- Communicate with Fair Hearing Representatives to ensure packet completeness and document resolutions.
- Conduct client outreach to resolve cases, explain the fair hearing process, and gather necessary documentation.
- Monitor and review FHEMS queues to ensure timely completion of work.
- Consult with supervisors regarding workload and case actions.
- Stay updated on Agency Policies, Procedures, and FHEMS system changes.
- Notify Job Center staff of required actions for case resolution.
- Respond to inquiries and complaints from external agencies, public officials, and central office operations.
- Send resolution letters to clients for resolved cases.
- Communicate with Fair Hearing Representatives to assess evidence packet quality and enhance case defense.
Requirements
- Permanent in the Benefits Opportunity Specialist (BOS) Civil Service title for at least one year.
- Must take and pass the Associate Benefits Opportunity Specialist (ABOS) exam when available to remain in the title.
- A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either client services or employment planning/counseling services.
- A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist.
- A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience in social/human services.
- College credit from an accredited college may be substituted for experience at a rate of 60 semester credits for 9 months of work experience.
- All candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work.
Skills
- WMS
- POS
- New York City Way
- FHEMS
Location
- New York City
Work Type
- Provisional Appointment
- Full-time
- Hybrid
Experience Level
- Three years of full-time satisfactory experience working directly in social/human services or a related setting
- Eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist
- Eighteen months of full-time satisfactory experience in social/human services
Education Level
- Four-year high school diploma or its educational equivalent
- Baccalaureate degree from an accredited college
- 60 semester credits from an accredited college
Salary/Compensations
- USD 60275 - USD 69316
About the Company
- The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
- HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.
- DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Equal Opportunity
- The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.