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About the Role
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services. The Family Independence Administration (FIA) operates HRA’s Job and Supplemental Nutrition Assistance Program (SNAP) Centers, administering Cash Assistance, including Emergency Assistance, SNAP benefits, and medical assistance for those receiving Cash Assistance. FIA works to help clients reach their maximum level of self-sufficiency and overcome any barriers to employment. The Family Independence Administration (FIA) is recruiting for sixty-one (61) Eligibility Specialist level II's to function as Snap Eligibility Interviewers.
Responsibilities
- Determine and verify initial and on-going applicant/client eligibility for SNAP benefits through interviews.
- Instruct and advise applicants/participants on proper procedures and appropriate forms to utilize.
- Compute and determine the amount of financial assistance for SNAP benefits by reviewing, obtaining and verifying pertinent data for proper disbursements.
- Receive and review documents submitted by applicants/participants to ensure compliance with Agency guidelines and procedures to determine eligibility.
- Recommend statistical/financial changes by reviewing and comparing actual payment file with information provided by clients to ensure Agency eligibility requirements are met.
- Prepare eligibility forms through received data, verification of accuracy, and review of authorization in order to initiate appropriate service.
- Perform other duties as assigned.
Requirements
- Applicants must be permanent in the Eligibility Specialist title or be permanent in a comparable title eligible for 6.1.9 title change.
- If hired provisionally, must take and pass the Civil Service Exam when available to be eligible for continued employment.
- Completion of 30 semester credits at an accredited college or university.
- A four-year high school diploma or its educational equivalent and one year of full-time satisfactory experience in interviewing, gathering information and/or preparing necessary documentation for eligibility determination for public assistance or similar benefits.
- A four-year high school diploma or its educational equivalent and one year of full-time satisfactory experience in performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service duties.
- A four-year high school diploma or its educational equivalent and one year of full-time satisfactory experience in dealing with social service agencies, legal representatives, or aiding individuals in navigating housing, social, financial or health problems or application systems.
- A satisfactory combination of education and/or experience equivalent to the above.
- College education may be substituted for experience on the basis that 30 semester credits from an accredited college or university may be substituted for each year of required experience.
- All candidates must have at least a four-year high school diploma or its educational equivalent.
- Work experience which provides only incidental opportunities to perform the job duties are not acceptable.
Skills
- Eligibility determination
- Benefit administration
- Client interviewing
- Document review
- Financial computation
- Data verification
Location
- FULTON – 2400 Fulton Street, Brooklyn NY
- LONG ISLAND CITY – 32-20 Northern Boulevard, LIC NY
- HALSEY 2500 Halsey Street, Bronx NY
Work Type
- Full-time
- Monday – Friday
- 9am-5pm
Experience Level
- Eligibility Specialist level II
Education Level
- 30 semester credits at an accredited college or university
- High school diploma or equivalent
Salary/Compensations
- USD 43866 - USD 50446
About the Company
- The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
- HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.
- DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
- The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as temporary cash assistance, supplemental nutrition assistance, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.
- The employees of the Family Independence Administration (FIA) help provide unique individual services to eligible New Yorkers aimed toward the achievement of long-term self-sufficiency.
- The Family Independence Administration (FIA) operates HRA’s Job and Supplemental Nutrition Assistance Program (SNAP) Centers, administering Cash Assistance, including Emergency Assistance, SNAP benefits, and medical assistance for those receiving Cash Assistance.
- FIA works to help clients reach their maximum level of self-sufficiency and overcome any barriers to employment.
Equal Opportunity
- The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.