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About the Role

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. Under the direction of the SNAP Center Director of the SNAP Program, with wide latitude for independent initiative and judgment, the SNAP Deputy Director coordinates the day-to-day operations of the Family Independence Administration SNAP centers engaged in determining eligibility, authorizing and issuing expedited and recurring food stamp benefits to employable participants applying for food stamps. FIA’s SNAP is recruiting for one (1) Principal Administrative Associate, III to function as a SNAP Deputy Director.

Responsibilities

Coordinate and provide guidance to section supervisors overseeing food stamp processing units, ensuring timely and compliant service delivery.
Review procedures and interpret Federal and State regulations to resolve eligibility processing issues and ensure proper application of rules.
Liaise with the Food Stamp Fair Hearing unit to ensure documentation supports agency positions for fair hearing adjudication.
Monitor and consult with the Site Manager on Food Stamp issues, authorizing emergency payments and providing guidance in complex cases.
Review weekly activities and prepare statistical reports on Food Stamp activities for management, recommending corrective actions.
Liaise with the Office of Quality Assurance (OQA) in auditing food stamp application cases and monitoring case management activities.
Oversee the implementation of new and/or revised food stamp policies and procedures, evaluating client scheduling and monitoring case processing activities.
Conduct regular reviews of outcome reports, audits, and assess participant feedback.

Requirements

Applicants must be permanent in the Principal Administrative Associate Civil Service title.
A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience.
A four-year high school diploma or its educational equivalent and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience.
Education and/or experience equivalent to the above.
All candidates must possess one year of administrative or supervisory experience.
Education above the high school level may be substituted for general clerical/administrative experience (but not for the one year of administrative or supervisory experience) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years.

Location

New York City

Work Type

Full-time

Experience Level

Supervisory experience
Administrative experience

Education Level

Baccalaureate degree
Associate degree
High school diploma

Salary/Compensations

USD 68209 - USD 78440

About the Company

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.
DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Equal Opportunity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.