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About the Role
The CPRU Specialist performs outreach, administrative, and analytical duties related to client fair hearing requests concerning Agency decisions affecting benefits. This role involves preparing documentation for administrative hearings and resolving client cases.
Responsibilities
- Review and analyze Fair Hearing Requests to determine case resolution or packet preparation.
- Analyze databases (WMS, POS, New York City Way, etc.) to verify action accuracy or identify defective notices.
- Correct resolvable cases and utilize the FHEMS system to route cases to appropriate units.
- Prepare electronic Fair Hearing evidence packets using the FHEMS system.
- Communicate with Fair Hearing Representatives to ensure packet completeness and document resolutions.
- Conduct client outreach for cases requiring follow-up to determine resolution.
- Explain the fair hearing process to clients and gather necessary information and documentation.
- Ensure client-provided documentation is received and incorporated into case files.
- Monitor and review FHEMS queues for timely completion of work.
- Consult with supervisors regarding workload and case actions.
- Stay updated on Agency Policies, Procedures, and FHEMs system changes.
- Notify Job Center staff of required actions for case resolution.
- Respond to inquiries and complaints from external agencies, officials, and central operations.
- Send resolution letters to clients for resolved cases.
- Communicate with Fair Hearing Representatives regarding evidence packet quality and additional documentation needs.
Requirements
- Permanent in the Associate Benefits Opportunity Specialist title.
- A four-year high school diploma or equivalent.
- Three years of full-time satisfactory experience in social/human services or a related setting, providing client services or employment planning/counseling.
- A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience as a Benefits Opportunity Specialist.
- A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience in social/human services.
- College credit may substitute for experience at a rate of 60 semester credits for 9 months of experience.
- All candidates must have at least 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist or in social/human services.
Skills
- Client services
- Employment planning/counseling
- Job development
- Skills assessment
- Employment placement
- Economic opportunity programming
- Database analysis (WMS, POS, New York City Way)
- FHEMS system utilization
- Communication (verbal and written)
- Problem-solving
- Time management
Location
- New York City
Work Type
- Full-time
- Hybrid
Experience Level
- Three years of experience
- Eighteen months of experience
Education Level
- High school diploma or equivalent
- Baccalaureate degree
Salary/Compensations
- USD 60275 - USD 69316
About the Company
- The Department of Social Services (DSS) includes the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
- HRA fights poverty and income inequality by providing essential benefits like Food Assistance and Emergency Rental Assistance.
- DHS addresses homelessness in New York City through innovative strategies to help individuals and families exit shelter and achieve self-sufficiency.
Equal Opportunity
- The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.