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About the Role

The Department of Social Services (DSS) is seeking a Director, ITS Implementation Support and Technical Training to oversee agency-wide software implementation, enterprise technical training, online learning systems administration, and technology policy development. This role provides senior-level technical leadership for complex software functions and guides multi-disciplinary projects.

Responsibilities

Oversee agency-wide planning, coordination, and delivery of complex software implementation, enterprise technical training, online learning systems administration, and technology-related policy development.
Provide senior-level technical leadership for highly specialized and ongoing software functions.
Guide multi-disciplinary projects of extraordinary technical complexity.
Supervise multiple units responsible for training operations and implementation support.
Lead planning, coordination, and execution of extremely complex software implementation functions.
Direct development and delivery of 25+ virtual technical courses offered year-round.
Approve design of instructional materials including manuals and simulation videos.
Supervise planning and maintenance of instructor schedules.
Oversee review and approval of staff training requests.
Lead creation and updates of technology policies and procedures.
Oversee LMS operations including Absorb, Percipio, and ITS Video resources.
Ensure accuracy of course data, schedules, and digital updates.
Supervise units responsible for implementation support and training.
Provide high-level technical guidance for complex software functions.

Requirements

Baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project.
Four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described above, including one year in a project leader capacity or as a major contributor on a complex project.
Satisfactory combination of education and experience that is equivalent to the above.
College education may be substituted for up to two years of the required experience on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience.
A masters degree in computer science or a related computer field may be substituted for one year of the required experience.
All candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
Must explain in detail how experience qualifies as Project Leader or Major Contributor.
Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted.
One year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming is required for Assignment Level IV eligibility.

Skills

Software implementation
Enterprise technical training
Online learning systems administration
Technology-related policy development
Software functions
Project leadership
Instructional material design
LMS operations
Data administration
Database management systems
Operating systems
Data communications systems
Capacity planning
On-line applications programming

Location

New York City

Work Type

Full-time

Experience Level

Senior-level
Assignment Level IV

Education Level

Baccalaureate degree
Four-year high school diploma or equivalent
Masters degree

Salary/Compensations

USD 114930 - USD 132170

About the Company

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.
DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is DSS’s technology services organization.
ITS mission is to support the daily, emergent, and long-term needs of both agencies.
ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Equal Opportunity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.