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About the Role
As part of the rollout and continuous improvement of Salesforce across European business units, this role will govern, develop, and support the platform, ensuring best-practice standards and functional alignment are maintained and scaled.
Responsibilities
- Manage the full Salesforce estate product lifecycle in Jira, from requirements gathering and feature prioritization to specifications, stakeholder alignment, and roadmap contribution.
- Partner with the Senior Service Owner to manage backlogs, align execution with Europe-wide strategy, and refine features into user stories with acceptance criteria.
- Define strategic direction and roadmap priorities alongside the Senior Technical Architect to ensure architectural soundness prior to technical delivery.
- Serve as the Sales Cloud subject matter expert for the Front Office team, maximizing platform capabilities.
- Drive continuous improvement and application maintenance, utilizing data analysis to build business cases and impact product metrics.
- Lead execution from concept to launch on time, within budget, and to quality standards, managing scope, schedules, constraints, and risks.
- Manage first-line support for end users by acting as an escalation point to resolve or route issues appropriately.
- Engage regularly with Business Unit stakeholders to capture requirements, manage priorities, and communicate updates on requests and BAU work.
Requirements
- Strong experience of successfully working with Salesforce and CRM.
- Experience in full product lifecycle methodologies.
- Some experience in design, development, and implementation of product plans.
- Working knowledge of Agile methodology.
- Keen on learning about and upskilling in Salesforce.
- Genuine desire to help shape the role and make it your own.
Skills
- Salesforce
- CRM
- Product Lifecycle Management
- Agile Methodology
- Sales Cloud
Location
- London (Euston)
Work Type
- Hybrid
- Full-time
- Fixed-term contract (13 months maternity cover)
Experience Level
- Lead
Salary/Compensations
- Salary dependent on experience
Benefits
- 25 paid holidays including bank holidays
- Company Pension Scheme paid up to 8%
- Healthcare Cash Plan
- Life Insurance and group income protection scheme
- Cycle to work scheme
- Enhanced Maternity & Paternity Cover
About the Company
- Our mission is to create tech that makes a difference, empowers teams, delights customers, and shapes the media world of tomorrow.
- We're one of the leading media advertising companies with over 33,000 advertising sites across the UK and EU.
- As part of the global Bauer Media Group, we're committed to being both a platform for brands and a platform for good.
- We advertise for some of the best brands which reach millions of people every day!
- We don't just sell space, we deliver impact for our clients and value for the communities we serve.
Equal Opportunity
- We believe in fairness and as an equal opportunities employer we work hard to foster an inclusive environment, a place where you can truly be yourself and be treated fairly.
- We're interested in what you can do, not just what you've done.
- Even if you don't meet every requirement listed, we'd still love to hear from you!