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About the Role
Responsible for daily operations at the Welcome Desk, contributing to a team effort to fulfill guest needs. Serve as an expert on hotel facilities and local attractions, providing exceptional service throughout guest stays. Personalize service to create memorable experiences and collaborate with other departments as needed.
Responsibilities
- Responsible for the daily operations at our Welcome Desk.
- Being the expert on the hotel and the city, including hotel facilities and local possibilities.
- Welcoming and helping guests throughout their stay, ensuring adherence to service standards and operating procedures.
- Demonstrating Whatever/Whenever service and personalizing interactions to create memorable experiences.
- Being flexible to work with other departments.
- Communicating effectively with team members and other departments.
- Placing guests at the center of all activities to create unforgettable experiences.
- Processing all guest check-ins and check-outs.
- Assigning rooms and issuing and activating room keys.
- Processing all payment types (room charges, cash, debit, credit).
- Answering, recording, and processing all guest calls, messages, requests, questions, or concerns.
- Running daily reports, identifying special requests, and checking reports for accuracy.
- Counting bank at the beginning and end of shift, balancing and dropping receipts per Accounting specifications.
- Following all company safety and security policies and procedures.
Requirements
- Must have the right to work and live in the UK.
- Documented evidence of eligibility will be required.
Skills
- Communication skills
- Customer service skills
- Interpersonal skills
Location
- Soho, London
Work Type
- Full-time
Experience Level
- Entry-level
Benefits
- Complimentary meals in the Green Room canteen.
- Monthly Service Charge payment.
- Access to digital and classroom-based training resources.
- Cross-exposure opportunities.
- Apprenticeship opportunities.
- 28 days of holiday including public holidays (enhanced with length of service).
- Uniform provided with dry cleaning included.
- Company Pension Scheme.
- Access to Emotional Wellbeing Resources & Associate Assistance Service.
- Awards and Recognition Celebrations.
- Access to BenefitHub for discounts on shopping, cinema tickets, technology, and more.
- Monthly Associate Focused & Fun Events.
- Long Service Recognition events.
- Global Marriott Hotel Discounts for associates and loved ones.
- 20% Discount in all F&B outlets within Marriott Properties.
- 30% discount in Away Spa.
About the Company
- W London is located in Soho, at the epicentre of the city’s cultural core, blending Soho's energy with the West End's glamour.
- Marriott International is dedicated to being an equal opportunity employer.
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
- W Hotels is a place to experience life, opening doors and minds.
- W Hotels is renowned for reinventing the norms of luxury globally.
- Whatever/Whenever is W Hotels’ culture and service philosophy.
- W Hotels welcomes individuals who are original, innovative, and future-focused.
- Joining W Hotels means joining a portfolio of brands with Marriott International.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.