Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Manager, Service Center - TForce Freight role.
Rezi rewrites your resume against TForce Freight's job description. Free.
Tailor your resume to this Manager, Service Center - TForce Freight role.
Rezi rewrites your resume against TForce Freight's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Manager, Service Center - TForce Freight posting at TForce Freight — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Manager, Service Center - TForce Freight posting at TForce Freight — free, in seconds.
About the Role
Oversees the day-to-day operations of TFF Service Centers, analyzing operational data to understand productivity, service, and quality targets. Collaborates with the management team to develop action plans and improve service level results. Participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.
Responsibilities
- Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
- Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
- Observes dock operations to ensure established work procedures are followed.
- Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
- Communicates updated corporate policies and service center work rules.
- Manages and maintains customer relationships, resolves issues, and retains customers.
- Identifies individual and team skill gaps and developmental opportunities.
- Oversees Managers and Supervisors.
Requirements
- U.S. citizen or otherwise authorized to work in the U.S.
- Excellent Verbal and Written Communication Skills
Skills
- Verbal and Written Communication Skills
Education Level
- Bachelor's Degree or international equivalent