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About the Role
The Funeral Director (FD) serves as the primary point of contact with families and estate representatives during times of loss, requiring exceptional empathy and communication skills to support grieving families. The FD guides families through funeral service arrangements, ensuring they understand options and can make informed choices. Responsibilities include coordinating logistics, ensuring regulatory compliance, maintaining records, and preparing and handling human remains with dignity. This role also involves facility maintenance, administrative duties, and professional development within a collaborative team environment.
Responsibilities
- Arrange all aspects of funeral services, including transportation, preparation of the deceased, scheduling, and venue setup.
- Provide compassionate guidance to families, present service and product options, and assist in making informed decisions.
- Facilitate the completion of pre-need contracts, ensuring accurate and compliant documentation and processing payments.
- Coordinate services, ensuring professionalism and empathy in all aspects.
- Design and produce customized memorial stationery, guest books, obituaries, websites, and keepsakes.
- Set up and manage audio-visual equipment for visitations and services.
- Provide timely updates to the external answering service regarding services.
- Organize casual team schedules and assign staff to services and outreach events.
- Ensure vehicles are available, clean, and prepared for use.
- Source and coordinate external vendors for items such as flowers, catering, clergy, or specialty merchandise.
- Oversee or perform preparation tasks such as embalming, dressing, casketing, cosmetic application, and hair styling.
- Provide clear guidance and collaborative support to team members during events.
- Drive funeral home vehicles for administrative tasks, service-related transportation, or transfers.
- Assist families in completing required legal forms, including the Statement of Death, at-need and pre-need funeral service contracts, cremation authorizations, and related waivers.
- Secure all necessary legal documents for the disposition of human remains.
- Confirm the appropriate legal representative is identified and authorized to make funeral and disposition arrangements.
- Enter and manage documentation in the system, including tracking of physical items and identification of human remains.
- Maintain accurate records by completing Navision entries, generating daily reports, and conducting monthly audits.
- Assist in the respectful handling and transfer of cremated remains into urns or other memorial vessels.
- Collaborate with team members to ensure essential supplies are stocked.
- Use company-provided software tools to support the arrangement and coordination of funeral services.
- Coordinate the return of deceased individuals to their place of origin.
- Prepare and issue invoices for services rendered.
- Accept and process various forms of payment.
- Setup visitation rooms for upcoming visitations and funerals.
- Support the upkeep of facilities and vehicles, including cleaning and maintenance.
Requirements
- Valid Ontario Funeral Director’s Licence – Class 1 Licence in good standing with BAO
- Annual continuing education credits as required by the BAO
- Minimum of two (2) years of experience directing and arranging in a high volume environment
- Previous experience embalming (applicable only at TSA Toronto, TSA Mississauga, TSA Pickering, and Thornton)
- A valid Ontario Class “G” driver’s licence and clean driving record
- Comfortable working independently on occasion with minimal supervision.
- Demonstrate empathy, patience, and emotional intelligence when supporting grieving families
- Maintain sensitivity to diverse cultural, spiritual, and religious practices related to death and bereavement
- Communicate clearly and respectfully with families, colleagues, and external partners
- Build trust and rapport through active listening and thoughtful engagement
- Coordinate multiple responsibilities and time-sensitive tasks with care and attention to detail
- Maintain accurate records and ensure timely completion of documentation
- Navigate complex or emotionally charged situations with professionalism and compassion
- Apply sound judgment to support positive outcomes for families, colleagues, and the organization
- Adapt effectively to changing circumstances and unexpected challenges
- Uphold discretion and confidentiality in all aspects of work
- Provide collaborative guidance and support to team members during services and daily operations.
- Contribute to a respectful, inclusive, and cooperative workplace culture
- Demonstrate a strong understanding of the Funeral, Burial and Cremation Services Act (FBCSA) and relevant Ontario regulations
- Understand documentation, licensing, and compliance requirements in funeral service operations
- Utilize digital platforms and funeral home management software throughout the arrangement process.
- Demonstrate intermediate proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Windows-based systems
Skills
- Empathy
- Communication
- Sensitivity
- Organization
- Attention to detail
- Record keeping
- Judgment
- Adaptability
- Discretion
- Confidentiality
- Collaboration
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Windows-based systems
Location
- The Simple Alternative Toronto
- 275 Lesmill Rd, North York, ON M3B 2V1
Work Type
- Permanent
- Full-time
Experience Level
- Minimum of two (2) years of experience directing and arranging in a high volume environment
Education Level
- Valid Ontario Funeral Director’s Licence – Class 1 Licence in good standing with BAO
- Annual continuing education credits as required by the BAO
Salary/Compensations
- $80,735 - $90,555 annually
Benefits
- Comprehensive benefit plan including medical, dental, vision, disability, life insurance, and a health care spending account
- Wellness resources and benefits including a wellness spending account
- Defined contribution pension plan with employer match
- RRSP & TFSA options
- Enhanced Employee Assistance Program (EAP)
- Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program
- Paid Vacation days plus additional personal paid days off
- Annual Employee Engagement Surveys and Annual Employee Townhalls
- Salary increases, in accordance with company policy
About the Company
- Mount Pleasant Group (MPG) is a not-for-profit organization serving families in the Greater Toronto Area since 1826, comprising Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). MPG delivers comprehensive death care services with compassion and professionalism, operating ten cemeteries and four crematoriums, and providing funeral services at nine locations. MPG is committed to innovation, leveraging new trends and technology while upholding its values of Inclusiveness, Transparency, Innovation, Dependability, and Compassion. The organization values the passion and diversity of its people and is committed to fostering an inclusive environment.
- Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.
- Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.
Equal Opportunity
- The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.
- Mount Pleasant Group’s recruitment process may utilize artificial intelligence (AI) tools to assist in the initial screening and matching of applications to job requirements. These tools are designed to support efficiency and consistency in reviewing applications. All hiring decisions are made by our recruitment team, in conjunction with the respective hiring manager. If you have questions regarding this process or require an alternative review method, please contact us.