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About the Role
This role focuses on managing a Customer Services team and transactional processes within the supply chain and distribution functions at Gilead's UK office in High Holborn, Central London. The position is key to ensuring accurate pricing, managing supply chain operations, and maintaining strong relationships with internal and external stakeholders.
Responsibilities
- Ensuring maintenance of accurate pricing on Gilead systems with respect to national and local tenders or other pricing arrangements.
- Management of the supply chain, including the order process and associated queries.
- Ensuring timely and accurate reconciliations of pricing and revenue for homecare and outsource NHS distributors.
- Managing Kite’s orders and returns in Oracle.
- Liaising with finance and other internal stakeholders to ensure appropriate internal and external controls and audit criteria are met.
- Creating and documenting procedures with colleagues.
- Liaising with external customers (e.g., NHS) to resolve supply issues.
- Liaising with suppliers to ensure supply continuity and adherence to agreed processes and contracts.
- Acting as a point of contact for other internal stakeholders.
- Collaborating closely with local Trade Relations, Customer Services, and Finance teams.
- Completing routine inventory reporting and analysis, including NHS stock reporting and inventory performance monitoring.
- Monitoring inventory levels across distribution channels and supporting stock balancing activities between 3PL and Dublin distribution centres.
- Assisting with stock transfer order (STO) creation, tracking, and administration.
- Reviewing sales, inventory, and distribution data to provide regular reports and insights.
- Maintaining Trade Operations trackers, product catalogues, and master data.
- Supporting Trade Operations activities through data analysis, reporting, and maintenance of operational dashboards and KPI reporting.
- Performing out-of-hours duties as required.
Requirements
- Experience in management of a Customer Services team.
- Experience in management of transactional processes (e.g. Order To Cash).
- Supply chain and distribution experience.
- Understanding of the NHS in terms of ordering and supply mechanisms is preferred.
- Ability to become an expert in financial and supply systems quickly.
- Ability to work competently with Excel spreadsheets.
- Ability to become an expert in financial and supply systems, e.g. SAP.
- Numerically able and capable of pattern recognition in data.
- Confident in discussions with customers, with the ability to push back if required.
- Clear communicator, able to produce brief internal reports.
- Possesses the judgment to know when to refer to senior colleagues and legal if appropriate.
Skills
- Patient and customer focussed
- Strong attention to detail
- Excel spreadsheets
- SAP
- Numerical ability
- Pattern recognition in data
- Communication
- Reporting
Location
- High Holborn, Central London
- 1 Triton Square, NW1 (from approx. Q2 2027)
Work Type
- Hybrid
- Flexible working policy (2 days remote, 3 days onsite)
Experience Level
- Management experience
About the Company
- Gilead is creating a healthier world for all people and has tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer for over 35 years.
- The company works to develop therapies that help improve lives and ensure access to these therapies across the globe.
- Gilead's mission requires collaboration, determination, and a relentless drive to make a difference.
- Every employee plays a critical role in the discovery and development of life-changing scientific innovations.
- Gilead believes every employee deserves a great leader.
- People Leaders are the cornerstone to the employee experience at Gilead and Kite.
- Gilead and Kite are planning to come together at a new London headquarters at 1 Triton Square, NW1, from approximately Q2 2027.
Equal Opportunity
- It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates to recruit select and employ the most qualified persons available for positions throughout the Company.
- Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis.
- Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.