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About the Role
We are seeking a driven and client-focused Customer Success Specialist to manage a portfolio of clients, ensuring they maximize value from our platform and achieve their business goals. This role is ideal for someone passionate about the blockchain ecosystem who thrives in a fast-paced environment.
Responsibilities
- Manage the end-to-end customer relationship from onboarding through renewal and expansion.
- Conduct regular business reviews and check-ins to monitor client health, usage, and satisfaction.
- Act as the customer advocate internally, collaborating with Product, Sales, and Support.
- Deliver tailored training sessions and product walkthroughs.
- Identify and collaborate on upsell and cross-sell opportunities.
- Monitor client engagement metrics and proactively address churn risk.
- Assist clients in understanding blockchain analytics, compliance workflows, and platform best practices.
- Support clients in European markets, leveraging regional knowledge.
- Maintain accurate client records in CRM systems (HubSpot).
Requirements
- English language proficiency is essential.
- 3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology.
- Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC).
- Excellent communication and presentation skills.
- Proactive, organised, and data-driven approach to account management.
- Comfortable working in a remote-first, fast-paced environment.
Skills
- Blockchain fundamentals
- Cryptocurrency markets
- Financial crime compliance (AML/KYC)
- Communication skills
- Presentation skills
- HubSpot CRM
Location
- Remote
Work Type
- Remote-first
- Full-time
Experience Level
- 3+ years