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About the Role
Responsible for daily operations at the Welcome Desk, contributing to a team effort to fulfill guest dreams. You will be the expert on hotel facilities and local attractions, ensuring guests have a memorable stay through personalized service and adherence to standards.
Responsibilities
- Manage daily operations at the Welcome Desk.
- Serve as the expert on hotel facilities and city attractions.
- Welcome and assist guests throughout their stay, adhering to service standards.
- Create personalized amenities for guests based on interactions.
- Deliver Whatever/Whenever service, personalizing guest experiences.
- Collaborate with other departments, demonstrating flexibility.
- Communicate effectively with team members and other departments.
- Prioritize guest needs in all tasks.
- Process guest check-ins and check-outs.
- Assign rooms and issue/activate room keys.
- Process various payment types.
- Handle guest calls, messages, requests, and concerns.
- Run and analyze daily reports, checking for accuracy and special requests.
Requirements
- Must be flexible to work with other departments.
- Must put guests at the center of everything.
Skills
- Personalization
- Communication
Location
- Soho, London
Work Type
- Full-time
Benefits
- Complimentary meals in the Green Room canteen.
- Monthly service charge payment.
- Access to digital and classroom training resources.
- Cross-exposure opportunities.
- Apprenticeship opportunities.
- 28 days of holiday including public holidays (enhanced with service length).
- Uniform provided with dry cleaning.
- Company Pension Scheme.
- Access to Emotional Wellbeing Resources & Associate Assistance Service.
- Awards and Recognition Celebrations.
- Access to BenefitHub for discounts.
- Monthly Associate Focused & Fun Events.
- Long Service Recognition events.
- Global Marriott Hotel Discounts for associates and loved ones.
- 20% discount in all Marriott F&B outlets.
- 30% discount in Away Spa.
About the Company
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
- W Hotels is a place to experience life, opening doors and minds.
- W Hotels is renowned for reinventing the norms of luxury globally.
- Whatever/Whenever is the W Hotels culture and service philosophy.
- W Hotels is part of a portfolio of brands with Marriott International.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer.
- Marriott International welcomes all and provides access to opportunity.
- Marriott International fosters an environment where unique backgrounds are valued and celebrated.
- Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.