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About the Role
Become part of our Customer Service team at Raisin and support us as a Junior Customer Service Agent (m/f/d) in providing our customers with a first-class experience. Our 1st level WeltSparen Customer Service team supports our German-speaking customers mainly inbound by phone and email (and in the future also via live chat) with all matters relating to our financial products. For legal reasons, we are not allowed to provide investment advice, so our customer contacts focus on service, not sales.
Responsibilities
- Quickly become an expert in our products and processes; you are the primary contact person for our customers.
- Independently handle customer inquiries by phone and in writing using strong communication skills.
- Work closely with colleagues from Customer Service as well as other Raisin departments and stakeholders.
- Inspire with your friendly manner, ensuring our customers feel they are in good hands, which directly contributes to overall customer satisfaction.
- Professionally handle inquiries regarding the account opening and investment process up to basic tax issues.
- Contribute to making the use of our platform a positive customer experience.
Requirements
- You speak German at a C2 level (both written and spoken) and are fluent in English.
- Professional experience in customer service or customer support is desirable, regardless of the industry.
- Strong communication skills, a solution- and results-oriented approach, and good judgment.
- Strong communicators who want to assist customers over the phone with both word and deed are welcome.
- You enjoy dealing with people and are able to handle several tasks simultaneously under pressure while setting appropriate priorities.
- You are interested in complex topics, modern finance, and capital markets.
- You have high expectations for your work and maintain an overview even in hectic times.
- You have solid IT skills (office tools).
Skills
- Communication skills
- Solution-oriented approach
- Results-oriented approach
- Good judgment
- IT skills (office tools)
Location
- Berlin
Work Type
- Full-time
Experience Level
- Junior
Benefits
- Employee Development Budget of €2,000 and four full training days per year.
- Flexible working hours, home office and 30 vacation days.
- A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
- Urban Sports Club subsidy of more than €20 per month.
- Deutschland Ticket subsidy of €25 per month.
- JobRad bike leasing with tax savings and Raisin covering monthly insurance costs.
- Snacks, daily fresh fruit as well as drinks provided at the office.
- Relocation support may be provided.
About the Company
- Raisin is the world’s leading platform for savings and investment products.
- Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US.
- Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.
- Raisin currently employs more than 800 people from over 75 countries worldwide.
- The platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns.
- At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable.
- Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.
Equal Opportunity
- We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.
- We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.