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About the Role
We are seeking a professional, confident, and proactive Reception Lead to manage the front-of-house team and ensure the smooth running of the reception area. This role involves leading staff performance, representing the business and clients with professionalism, and creating outstanding first impressions.
Responsibilities
- Leading and inspiring the Reception team.
- Delivering an outstanding customer experience.
- Building strong relationships with clients, occupiers and building teams.
- Managing daily Reception operations and service standards.
- Creating exciting events and building activations.
- Coaching, training and developing your team.
- Finding new ways to improve our service and customer journey.
- Ensuring a safe, welcoming and professional environment.
Requirements
- Previous experience managing a front-of-house or reception team
- Excellent leadership, communication, and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to multitask, prioritise, and remain calm under pressure
- Professional, confident, and approachable manner
- Proficiency in Microsoft Office and general office systems
- A proactive, service-driven mindset with a focus on continuous improvement
Location
- EC2A 1BR London
Work Type
- Full-time
- Permanent
- 40 hours per week
Salary/Compensations
- £36,761
- Up to £37,000
- up to GBP 36761 - monthly
Benefits
- Rotational shift pattern supporting work-life balance
- Learning and development opportunities, including leadership training
- 25 days holiday + Bank Holidays (pro rata)
- Bupa Health cover
- YuLife wellbeing benefits
About the Company
- Our Mission & Behaviours: As part of our Amplify Crew, we ask you to live our three core behaviours every day: Curiosity, Outstanding, Accountability.
- We exist to elevate our clients’ service and amplify their success by delivering fantastic experiences to their customers and colleagues.
Equal Opportunity
- At Amplify, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe diversity strengthens our team, fuels creativity, and drives better outcomes for our clients. We welcome applications from people of all backgrounds, experiences, and perspectives, and we are dedicated to creating equal opportunities for all.