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About the Role
This role is based in our 24 York Street office. We currently have an exciting opportunity for an enthusiastic Customer Service Representative to join our hardworking Customer Service team full-time. Reporting directly to the Customer Service Manager, your primary focus is to provide exceptional customer service to our internal and external conference customers, with an emphasis on timely, accurate and professional delivery. This role manages multiple competing priorities on a daily basis which means you will be a fast learner, agile, highly organised and have the ability to work effectively as part of a team to achieve individual, team and departmental objectives.
Responsibilities
- Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
- Adhere to the duties and deadlines set out by procedures
- Set-up of event information in the registration database
- Accurately processing delegate registrations, payments, cancellation and communicate directly with clients by telephone or email, communicating effectively in a professional and timely manner
- Listen and understand client requests, take ownership of queries and proactively follow through to resolution
- Liaise with internal departments to ensure smooth delegate registration process prior to and upon arrival at events
- Ensure tasks are completed to the agreed standards of quality and within the agreed service levels – follow procedures and checklists
Requirements
- Previous administration experience would be an advantage
Skills
- Excellent interpersonal and communication skills - verbal and written
- Exceptional multi-tasking, prioritisation, time management and organisational skills
- Strong attention to detail
- Computer literacy skills including the capacity to effectively use Microsoft Office, specifically Outlook, Word and Excel
- Previous SAP experience (preferable)
- Flexibility and willingness to learn with ability to show initiative
Location
- Sydney CBD
Work Type
- Full-time
- In-person
Benefits
- Freedom & flexibility
- Great community
- Broader impact (up to four days per year to volunteer, with charity match funding available)
- Career opportunity (bespoke training and learning, mentoring platforms, LinkedIn Learning access, internal job moves)
- Time out (annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year)
- ShareMatch scheme
- Strong wellbeing support (EAP assistance, mental health first aiders, access to health apps)
- Recognition for great work (global awards and kudos programmes)
- Chance to collaborate with teams around the world
About the Company
- We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.
- Our purpose is to connect our customers to information and people that help them know more, do more and be more.
- We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.
- Informa Connect is Australia's largest event organiser, ranging from highly specialised corporate training courses to high-level conferences and large-scale exhibitions attracting thousands of attendees.
- The Informa Connect Australia head office is based in Sydney’s CBD, employing more than 50 colleagues.
Equal Opportunity
- As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.