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About the Role
We are looking for a Sales Quality Analyst to join our team. If you have a strong sense of quality, enjoy optimizing processes, and are passionate about developing standards with various teams, apply to become part of our team!
Responsibilities
- You are responsible for the continuous assurance and further development of our quality standards in new customer acquisition.
- You conduct quality controls and random checks of customer interactions across various communication channels.
- You identify potential for improvement and derive concrete measures from them.
- You regularly exchange ideas with the acquisition teams, provide structured and constructive feedback, and support employees in their development.
- You develop and maintain quality guidelines, evaluation standards, and processes.
- You recognize recurring sources of error and work closely with team leads on sustainable solutions.
- You support the introduction and optimization of quality processes and ensure the uniform implementation of our standards.
- You ensure that internal processes and relevant guidelines are adhered to.
- You support training and workshops to continuously improve service quality.
Requirements
- You have professional experience in quality management, customer service, operations, or a comparable area.
- You work in a very structured, analytical, and detail-oriented manner.
- You have a strong understanding of customer needs and service quality.
- You can analyze qualitative and quantitative data and derive concrete recommendations for action.
- You communicate clearly, appreciatively, and confidently – even with critical feedback.
- You are proficient in using PCs, CRM systems, and common software applications.
- You work independently, take responsibility, and enjoy actively shaping processes.
- You have very good German language skills, both written and spoken.
- Good English skills are an advantage.
- You have a solution-oriented mindset and the ambition to continuously improve things.
Benefits
- An environment where you can really make a difference. Short decision-making paths, a lot of responsibility, and room for your ideas.
- Deutschlandticket or BVG ticket – we cover part of it, you get to the office stress-free.
- Urban Sports Club – so you stay active after work.
- Lunch vouchers – good food is simply part of it.
- Contribution to company pension – because the future is important.
- Up to 28 vacation days, depending on your length of service.
- Modern workplaces with height-adjustable desks, good equipment, and free drinks.
- Regular team events, offsites, and joint celebrations.