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About the Role
HSBC is seeking an experienced Senior Product Manager – Pricing and Billing to lead strategic projects within Global Payment Solutions (GPS) for UK Commercial Banking (CMB). This role involves defining and owning requirements for a global revenue management and billing platform, driving simplification, and managing regulatory reporting.
Responsibilities
- Act as a subject matter expert on GPS products whilst leading UK CMB GPS strategic initiatives across pricing and billing, partnering closely with GPS Europe/Global and CMB UK to deliver the billing solution.
- Own the requirements for the global revenue management and billing platform, including defining needs, signing off requirements, assessing alternative solutions, and making approval decisions based on risk and control considerations.
- Drive simplification for customers, frontline teams, and operations, ensuring proposed solutions improve usability and service outcomes.
- Define the target operating model, roadmap, and strategy for billing across GPS products and services.
- Map end-to-end pricing and billing processes by engaging SMEs (e.g., Product, Operations), documenting process flows, and identifying process/control gaps with clear remediation actions.
- Provide project and management reporting, highlighting trends, product issues, risks, opportunities, and threats, and giving insight that supports risk management and regulatory compliance.
- Own governance for UK GPS billing rules for both product enhancements and new product launches.
- Manage regulatory and audit-related work, including legal/regulatory changes impacting billing/pricing, MSII issue management, RCRA/audit responses and remediation plans, and FCA reporting/redress workstreams where relevant.
- Analyze data to identify remediation needs, including supporting customer refunds/redress activity in line with CMB Customer Redress governance decisions.
Requirements
- Demonstrate commercial banking or product management capability, with a solid background in commercial cash management and an understanding of how products perform end-to-end (pricing to invoicing to financial reporting).
- Experience of delivering payment and cash management product systems deployments required.
- Pricing and billing systems experience within the wider banking sector would be an advantage.
- Knowledge of banking operations, payment systems and technology; able to quickly understand complex architectures and translate them into clear requirements and controls.
- Demonstrate analytical and data-driven approach, with advanced Excel capability and confidence working with large datasets to identify outliers, issues, and remediation actions.
- Effective programme/project delivery skills, including planning, prioritisation and the ability to communicate with impact and influence and challenge constructively, building strong relationships across multiple stakeholders and organisational levels.
- Apply a risk and control mindset, anticipating issues, strengthening controls, and ensuring compliance with relevant governance expectations, including the UK Product Governance and Sales policy and fair customer outcomes.
Skills
- Product Management
- Pricing
- Billing
- Project Management
- Data Analysis
- Risk Management
- Regulatory Compliance
- Stakeholder Management
- Excel
Location
- London
Work Type
- Hybrid
Experience Level
- Senior
- Experienced
Benefits
- Tailored professional development opportunities
- Competitive pay and benefits package
- Private healthcare for all UK-based employees
- Enhanced maternity and adoption pay and support
- Contributory pension scheme with a generous employer contribution
About the Company
- HSBC is one of the largest banking and financial services organisations in the world, with a network covering more than 50 countries and territories.
- We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
Equal Opportunity
- Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age.
- We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
- We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
- If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.