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About the Role

Lead the end-to-end onsite campaign, content, and trading agenda for SEPHORA UK's Web and App, focusing on revenue, conversion, engagement, and customer experience. Partner with various teams to shape the digital customer journey and drive measurable growth.

Responsibilities

Own and drive the end-to-end Web and App campaign, content, and trading calendar, connecting commercial priorities, product launches, promotional activity and SEPHORA brand storytelling.
Lead the onsite execution of campaigns, launches, seasonal events and strategic brand moments, ensuring every activation is delivered accurately, effectively and on time.
Partner with Commercial, Trade and Marketing teams to prioritise category opportunities, focus brands, emerging trends and key business objectives.
Monitor ecommerce performance and trading KPIs, using insights to adapt onsite priorities and identify opportunities to grow revenue, conversion and customer engagement.
Own the visibility strategy for focus brands, strategic partners and key launches, including Brand Rooms, App Premium Placements and high-impact digital activations.
Balance brand exposure, commercial performance and customer experience to create relevant and engaging digital journeys.
Lead the ratings, reviews and customer-generated content roadmap, strengthening social proof, customer confidence and conversion throughout the journey.
Own and optimise onsite search, navigation, content placement and product discoverability across Web and App.
Partner with SEO, CRO, UX, Commercial and Content teams, using analytics, customer insight and testing to continuously improve onsite effectiveness.
Co-define and deliver the roadmap for Web and App customer experience, identifying opportunities to improve engagement and commercial performance.
Lead, coach and develop a team of three, creating a culture of ownership, collaboration and high performance.
Own operational excellence across onsite delivery, leading cross-functional issue resolution and continually improving processes, governance and ways of working.

Requirements

Commercially minded, customer-focused ecommerce leader who can move confidently between strategy, performance and execution.
Analytical and solutions-focused, with the ability to translate insight into action.
Ability to bring different teams together around shared priorities.
Ability to create the conditions for your team to do their best work in a fast-paced retail environment.
Strong experience in Ecommerce Trading, Onsite Experience Management, Digital Commerce or Campaign Management within a fast-paced retail environment.
Proven track record of owning onsite trading performance and driving commercial growth within an ecommerce business.
Experience managing high-volume ecommerce websites and mobile apps, with multi-brand retail experience beneficial.
Strong expertise across onsite trading, digital campaigns, search optimisation, customer journeys and product discoverability.
Commercial acumen and a strong understanding of ecommerce KPIs including revenue, conversion, AOV, margin and category performance.
Analytical mindset, with the ability to translate performance data, customer insight and testing into clear trading and optimisation decisions.
Experience working with onsite search, ecommerce analytics and optimisation platforms.
Proven ability to lead cross-functional initiatives, manage competing priorities and build effective relationships with senior stakeholders.
People leadership experience, with a track record of coaching and developing high-performing teams.
Strong planning, project management and problem-solving capabilities, with the ability to balance customer experience, brand objectives and commercial performance.
Must have the right to work in the UK at the start of employment and will be asked to provide relevant evidence.
Applicants must have the right to work in the UK.

Skills

Ecommerce Trading
Onsite Experience Management
Digital Commerce
Campaign Management
Onsite trading
Digital campaigns
Search optimisation
Customer journeys
Product discoverability
Ecommerce KPIs
Revenue
Conversion
AOV
Margin
Category performance
Onsite search
Ecommerce analytics
Optimisation platforms
Cross-functional initiative leadership
Relationship building
Stakeholder management
People leadership
Coaching
Team development
Planning
Project management
Problem-solving

Location

Work Type

Full-time

Experience Level

Senior Manager

Salary/Compensations

Competitive pay that grows with you, including annual salary reviews.

Benefits

Private Healthcare
Life Assurance
Private Pension from day one
Generous employee discount across the world’s best beauty brands
A paid day off on your birthday
Access to a wellbeing and perks platform
LVMH Heart Fund support
Generous holiday allowance, with the option to buy more

About the Company

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity.
From our beginnings in France to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.
Today, as we continue our exciting expansion across the UK, we’re looking for passionate, driven individuals to help shape the future of prestige beauty in one of the world’s most dynamic retail markets.

Equal Opportunity

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
We welcome applications from all suitably qualified candidates.