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About the Role
As a Groups, Meetings and Events Billing Coordinator at Hilton London Metropole, you will be responsible for ensuring accurate, timely, and customer-focused billing for all group, conference, and event bookings, delivering memorable experiences that make the stay for every guest.
Responsibilities
- Manage billing and invoicing: Review daily GC&E charges, complete charge sheets, prepare and issue Group, Meeting & Event invoices, and ensure all billing is accurate and compliant with Hilton policies.
- Process payments and reconciliations: Allocate incoming payments, reconcile deposits, process direct bills, and maintain accurate financial records across OnQ PM, Delphi FDC, and related systems.
- Administer financial documentation: Upload completed billing documentation to DMS, update invoice details, produce summary invoices, and ensure all supporting paperwork is correctly maintained.
- Handle adjustments and commissions: Process rebates, refunds, credit notes, VAT corrections, and commission payments while ensuring adherence to company policies and procedures.
- Support supplier and client accounts: Manage supplier onboarding requests, process commission invoices, and coordinate cross-charging activities between Hilton properties.
- Resolve billing queries: Respond to client and stakeholder enquiries, investigate account discrepancies, and provide timely, professional resolutions to billing-related issues.
- Collaborate with finance teams: Communicate regularly with central and off-site finance teams regarding outstanding balances, refunds, system updates, and credit management activities.
- Monitor financial accuracy: Review financial transactions, maintain detailed records, and ensure all revenue and billing activities are processed accurately and on time.
Requirements
- Strong attention to detail and accuracy when handling financial data.
- Excellent organisation and time management skills.
- Confident communication and customer service abilities.
- Ability to interpret and apply financial policies and procedures.
- Experience working collaboratively with clients, finance teams, and multiple stakeholders.
- Knowledge of hotel finance, billing, group/event operations, or Hilton systems such as OnQ PM, Delphi FDC, and DMS would be advantageous.
Location
- London
Work Type
- Full-time
Salary/Compensations
- £14.73 per hour
Benefits
- Competitive pay
- Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
- Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
- Free meals on duty
- Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
- Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
- Pension scheme
- High street discounts – Access a range of exclusive savings through Perks at Work.
- Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
- Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
- Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
About the Company
- At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments.
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
- Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.