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About the Role
We are seeking an organized and proactive Personal Assistant to provide comprehensive support to a Director or Head of within our Food business. This role involves managing a varied workload, including complex diaries, meetings, travel, expenses, presentations, and wider team administration. You will work with colleagues and stakeholders across the business, providing an accurate, timely, and discreet service while adapting to changing priorities. Strong judgment, attention to detail, and the ability to build trusted working relationships are essential.
Responsibilities
- Manage complex diaries, meetings, appointments, and events, ensuring facilities are arranged and briefing documents are shared.
- Coordinate travel, purchase orders, expenses, holidays, rotas, and MyHR administration accurately and efficiently.
- Act as a first point of contact for internal and external stakeholders, representing your Director or Head of professionally and handling or escalating queries.
- Support leadership meetings, away days, and wider department events by preparing agendas, taking minutes, coordinating papers, and following up on actions.
- Draft correspondence, reports, and presentations, identifying opportunities for improved efficiency.
Requirements
- Strong experience managing busy calendars, emails, meetings, and changing priorities with accuracy and minimal supervision.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams) and office administration or finance systems.
- Excellent planning and organizational skills with experience coordinating travel, meetings, or team events.
- Clear written and verbal communication skills, with the ability to build relationships and collaborate with stakeholders at various levels.
- Sound judgment and attention to detail, with the capacity to professionally handle confidential information, competing deadlines, and time-sensitive work.
Skills
- Diary management
- Meeting coordination
- Travel coordination
- Expense management
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- Office administration systems
- Finance systems
- Planning and organization
- Communication (written and verbal)
- Stakeholder management
- Judgment
- Attention to detail
- Confidentiality
- Time management
Location
- Hybrid
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- 20% colleague discount on M&S products and third-party brands after probation
- Competitive holiday allowance with option to buy more
- Discretionary bonus schemes
- Strong pension and life assurance
- Tailored induction and training
- Exclusive perks and savings through M&S Choices portal
- Market-leading family policies (parental, adoption, neonatal leave)
- 24/7 wellbeing support (virtual GP, mental health services)
- One paid volunteer day per year
About the Company
- Working at M&S means being part of something bigger, helping to deliver quality, value, and service to millions of customers every day.
- We are inclusive, fast-moving, and always evolving, with a strong sense of purpose and a focus on doing the right thing.
- We are ambitious about the future of retail, disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era.
- We are transforming how we work together and offering exciting opportunities.
- Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers.
- We are committed to building diverse and representative teams where everyone can bring their whole selves to work and be at their best.
- We support each other and work together to win together.
Equal Opportunity
- If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.