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About the Role
The Desk Based Account Manager (DBAM) is a pivotal role within Proact's UK Sales ecosystem, owning a defined portfolio of active customer accounts to drive deeper engagement and surface opportunities. This role is a natural succession step for sellers who have completed Proact's New Business on-ramp, entrusting them with active customers.
Responsibilities
- Own and develop a defined portfolio of active customer accounts.
- Build a light-touch account plan for each customer, anchored in Proact's five frameworks.
- Identify and engage stakeholders Proact is not currently in conversation with, broadening reach across IT, finance, procurement and the business.
- Position the full Proact portfolio (Professional Services, Support, Assessments and Managed Services) to expand share of wallet.
- Maintain a structured, repeatable engagement rhythm across every account in the portfolio.
- Adapt Proact's 9 Touch Point methodology for active customer cadence rather than cold outreach.
- Deliver account reviews, proactive check-ins and renewal conversations on a defined cycle.
- Maintain Salesforce hygiene, accurate forecasting and clean pipeline data at all times.
- Surface, qualify and progress opportunities through the sales cycle, from initial conversation to close.
- Work with Customer Success Managers, Professional Services and our Solution Architects to scope and shape opportunities.
- Collaborate with vendor partners and marketing to leverage campaigns, intent data and incentives in support of pipeline.
- Manage quotes, renewals and order processing efficiently, freeing time for value-led customer engagement.
Requirements
- Proven track record in a New Business, Inside Sales or sales development role within IT services, MSP or technology sales.
- Strong outreach discipline and tenacity, with demonstrable success in warm and cold prospecting.
- Working knowledge of at least two of Proact's framework areas (Storage, Operational Resilience, Hybrid Cloud, Modern Work, Managed Cloud Services).
- Confident user of Salesforce, prospecting tools (Lusha or equivalent) and structured outreach methodologies.
- Excellent communication skills, with the ability to engage credibly with technical and commercial stakeholders alike.
- Internal progression through Proact's Customer Success and New Business roles.
- Exposure to vendor-led campaigns and joint go-to-market motions.
- Familiarity with assessment-led selling and Professional Services positioning.
- Tenacious, energetic and self-motivated.
- Curious about customers, their business and their technology.
- Disciplined operator who values process, rhythm and pipeline hygiene.
- Collaborative team player who thrives alongside CSMs, Account Managers, vendors and marketing.
- Ambitious, with a clear desire to progress towards Strategic Account Management.
Skills
- Salesforce
- Prospecting tools (Lusha or equivalent)
- Structured outreach methodologies
- Communication skills
- Account penetration
- Account planning
- Stakeholder engagement
- Portfolio positioning
- Customer engagement
- Forecasting
- Pipeline management
- Opportunity qualification
- Opportunity progression
- Quoting
- Renewal management
- Order processing
Location
- UK, London
Work Type
- Full time
- Permanent
Experience Level
- New Business
- Inside Sales
- Sales Development
Salary/Compensations
- £45,000 to £55,000 plus commission
Benefits
- Competitive base salary plus performance-related commission.
- A defined career path within Proact's Sales ecosystem, leading naturally into Strategic Account Management.
- Continuous investment in framework, vendor and portfolio training.
- A modern, supportive working environment in a market-leading European data centre and cloud services business.
- The opportunity to shape and grow with a brand-new role at the heart of our UK Sales strategy.
About the Company
- Proact is a pan-European data management specialist focused on unlocking the power of data through strategy, storage, connectivity and security.
- We have created a fast-paced, people-first working environment with a focus on innovation, learning and career development.
- We are a truly diverse organisation, working with both local and national customers.
- We encourage acting with integrity, with commitment, and with excellence.