Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Customer Solutions Manager, US Enterprise Travel & Hospitality role.

Rezi rewrites your resume against Amazon's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Customer Solutions Manager, US Enterprise Travel & Hospitality posting at Amazon — free, in seconds.

About the Role

AWS Global Sales drives cloud adoption worldwide, enabling customers of all sizes to innovate and expand. Our team empowers customers to grow through tailored service, unmatched technology, and committed support. We dive deep to understand customer challenges and craft innovative solutions to accelerate their success. This customer-first approach has built the world's most adopted cloud. Join us and help us grow. AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions. As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners. You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.

Responsibilities

Contributes to business and technical discussions and asks relevant questions to uncover dependencies.
Considers the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.).
Able to balance customer needs with engineering teams, both of whom have to build, maintain, and extend features for the life of the solution.
Incorporates these requirements into recommendations.
Can convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams.
Ability to actively participate in customer technical discussions and provide guidance on best practice.
Sees patterns; makes connections to improve program/process efficiency.
Knows what solutions exist elsewhere and how they can be connected.
Own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.
Earn trust across the customer’s organization.
Identify strategic opportunities.
Uncover cloud use cases.
Establish roadmaps and actionable program plans.
Capture success criteria.
Orchestrate advanced technical architectures.
Establish programmatic governance.

Requirements

5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
Bachelor's degree in Science, Technology, Engineering, Math, or a related field
Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
Experience coordinating between project teams and customers to meet unique customer requirements

Skills

Working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.).
Has some experience and/or deeper understanding in at least one technology area.
Has an understanding of relevant of services and/or products, or similar industry technology.
Critical thinking
Self-motivation
Program management
Organizational change management
Communication skills
Business outcome mindset
Broad technical background
Driven problem-solver
Team player
Data-driven decision making
Thought leadership
Business case development
Realizing customer benefits
Successful program completion

Location

USA, NY, New York
USA, TX, Austin
USA, VA, Arlington

Work Type

Full-time

Experience Level

5+ years
3+ years

Education Level

Bachelor's degree in Science, Technology, Engineering, Math, or a related field
AWS or other cloud certification

Salary/Compensations

144,500.00 - 195,400.00 USD annually
131,300.00 - 177,600.00 USD annually

Benefits

Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

About the Company

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud.
Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support.
We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success.
This customer-first approach is how we built the world's most adopted cloud.
At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments.
You will pay attention to detail but think big on behalf of our customers.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
AWS values curiosity and connection.
Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.
Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
At AWS, we embrace our differences.
We are committed to furthering our culture of diversity, equity, and inclusion.
We have 10 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.