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About the Role
This role is central to the Payments and Fraud Prevention (P&FP) organization's vision to make AWS the easiest and most trusted cloud to adopt and pay for globally. You will lead a team to conduct complex investigations, set strategic direction for fraud detection and prevention, and drive intelligence initiatives to protect AWS from fraud while minimizing friction for legitimate customers.
Responsibilities
- Set the strategic direction and long-term vision for your investigations team, driving initiatives in areas where the path forward is ambiguous.
- Analyze, meet, and report on goals aligned to customer experience improvement, fraud operating-expense reduction, and service levels.
- Review and analyze performance metrics to identify areas of opportunity that drive performance improvement.
- Deliver business impact and contributions to AWS through quality, productivity, and customer-experience improvements.
- Demonstrate excellent time-management skills and the ability to work independently in situations with a high level of ambiguity.
- Develop the careers and skills of investigators by hiring the best, providing effective coaching, identifying growth opportunities, and implementing supplemental training.
- Identify the business impact of trends and make data-based decisions.
- Manage workflow, handle escalations, and proactively engage resources to address issues or challenges.
- Influence and collaborate cross-functionally with partner teams (P&FP, engineering, science, and global Investigation Managers) to shape and deliver program-level goals beyond your immediate team.
- Support hiring needs for the team and the broader organization.
- Plan and execute activities that recognize, motivate, and develop your team.
Requirements
- Experience in conducting workplace risk investigations
- Experience leveraging technology to drive process improvements
- Experience managing direct reports
- Bachelor's degree or equivalent
Skills
- CPA, CMA, CISA, CIA or equivalent risk, audit, or compliance credentials
- Lean Six Sigma Green Belt or Black Belt certification
- Knowledge of Microsoft Office including Outlook, Word, and Excel
- Experience working in a customer-facing environment
- Experience with physical security control and surveillance systems
- Master's degree or equivalent
Location
- Remote
Work Type
- Full-time
- Shift work
- Weekends
Experience Level
- Manager
Education Level
- Bachelor's degree
- Master's degree
About the Company
- Amazon Web Services (AWS) is the leading cloud provider, offering a vast array of services from infrastructure to emerging technologies like machine learning and AI. The AWS Platform team ensures the AWS ecosystem functions seamlessly, handling over 750 million transactions per second. The Payments and Fraud Prevention (P&FP) organization aims to make AWS the easiest and most trusted cloud globally by expanding customer access, empowering internal teams, reinvesting in AI for fraud detection, and protecting the business to enhance customer trust.
Equal Opportunity
- Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
- m/w/d
- Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.