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About the Role
As a Geek Squad Advanced Repair Technician (Agent), you’ll work at our local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following our procedures. If you’re passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you.
Responsibilities
- Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
- Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
- Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
- Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
- Maintain knowledge, skillsets and certifications through training courses
Requirements
- 6 months of experience diagnosing, troubleshooting or repairing technology products
- Experience actively using and learning about consumer electronics
- Ability to work a flexible schedule including holidays, nights and weekends
- Strong ability to prioritize and multi-task in a fast-paced environment
Location
- Local Best Buy store
Work Type
- Full-time
- Part-time
Experience Level
- 6 months of experience
Benefits
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
- Leaves of absence (LOA)
- Potential pay sources
- Paid time off (vacation or PTO)
- Incentive pay
About the Company
- As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology.
- We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
- Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.
- We’re committed to being a great place to work, where you can unlock unique career possibilities.
- Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
- Tomorrow works here.™
Equal Opportunity
- Best Buy is an equal opportunity employer.