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About the Role
Oversee Geek Squad services within a micro-market of local Best Buy stores, ensuring efficient staffing for excellent customer experiences. Drive customer and employee engagement for computer and cellphone repair, and car electronics installations, while focusing on employee development and performance management.
Responsibilities
- Manage the store’s services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences
- Provide work direction, ongoing training, career development and performance management to Geek Squad Agents and supervisors across the micro-market
- Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results
- Coach and develop leaders and Geek Squad Agents to meet or exceed their role expectations and support their career goals
- Drive revenue and operating income growth by tailoring leadership to each location’s needs
Requirements
- 1 year of experience as a supervisor or manager in business, military or related fields
- 2 years of sales or customer service experience
- 1 year of experience managing and reviewing operational expenses and revenue
- Inventory control and/or technology repair experience
- Multi-location retail experience
Benefits
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
- Different types of leaves of absence (LOA) and potential pay sources based on eligibility
- Intermittent or reduced-schedule leave available for certain medical or family care leaves
- Paid time off (vacation or PTO) offered to full-time and part-time employees
- Eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results
About the Company
- As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology.
- We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
- Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.
- We’re committed to being a great place to work, where you can unlock unique career possibilities.
- Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
- Tomorrow works here.™
Equal Opportunity
- Best Buy is an equal opportunity employer.